Quality -Director of Quality

Director of Quality

$30,000 Sign-on Bonus with two (2) year commitment to that role. Open to external applicates who have not been previously employed by CMC in the last rolling 9 months.

Status/FTE: FT / 0.8-1.0 FTE

Shift length: 8 hours

Start Time: 0800

Unit: Quality

POSITION SUMMARY

The Quality Director is responsible for the direction and leadership of operational, programmatic and personnel activities across the medical center as it relates to patient safety and clinical quality, with specific oversight for the Quality Department. Responsibilities include establishing, meeting, and continuously monitoring the quality, safety and regulatory goals and objectives for the organization while maintaining alignment with the medical center's overarching strategic goals and objectives. While the range of duties and responsibilities is broad and varied, the position's major responsibility is directing the day­ to-day operations of the quality department, championing quality, patient safety and patient experience initiatives and ensuring front line staff are educated about these initiatives, and reporting out to the Senior Leadership Team, the Board and the HSC regarding patient safety, clinical quality, patient experience and regulatory compliance. The Quality Director works closely with a variety of stakeholders across the enterprise.

The Quality Director has broad expertise in the delivery of high-quality care in a high reliability organization. The incumbent is responsible for enterprise-wide efforts around developing, implementing, and enhancing patient safety and clinical quality, patient experience and regulatory compliance across all domains of the medical center.

PRIMARY (ESSENTIAL) DUTIES

Departmental Leader

• Provides an experience and environment of patient- and family-centered care.
• Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation.
• Incorporates CMC's vision, missions and values in goals and programs within assigned areas of responsibility.
• Develops and manages operational initiatives with measurable outcomes.
• Formulates objectives, goals, and strategies collaboratively with other stakeholders.
• Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to patient safety, clinical quality, patient experience and regulatory compliance.

Administrative Leader

• Contributes to the success of CMC by providing leadership, direction and coordination of operations and strategy around patient safety, clinical quality, patient experience and regulatory compliance.
• Manages and directs all activities within area of responsibility.
• Continually assesses all services, identifies problems, utilizes data to analyze and propose innovative approaches for solutions.
• Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
• Engages staff and other stakeholders in continuous improvement of systems and processes;_ manages resources for staff participation in improvement work activities.
• Ensures effective facilitation of improvement teams and development of leadership skills to ensure overall effectiveness of the meetings.
• Organizes and prioritizes time and resources to manage efficiency. Appropriately delegates.
• Remains current of new trends, CMC and HSC initiatives and best practices and incorporates into practices and programs.
• Articulates and enforces standards for quality/safe patient care.
• Develops and implements innovative systems and processes that improve staff and patient quality and safety.
• Demonstrates achievable and measurable results and develop action plans for improvement.
• Initiates, monitors, and enforces regulatory requirements.
• Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns.
• Ensures development of initiatives to improve patient satisfaction and family centered care.
• Develops and implements clinical outcome measures for quality improvement, cost and complication reduction, and the implementation of evidence-based medicine.
• Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities.
• Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them.
• Effectively facilitates meetings.
• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.
• Articulates and presents data, information, and ideas in a clear and concise manner.
• Communicates opinions and ideas in a nonthreatening and nonjudgmental manner to staff, peers and others.
• Communicates with physicians, department leaders, and senior administrators to maintain coordination with other CMC programs.
• Demonstrates empathy and concern while ensuring departmental goals are met.
• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within area of responsibility.
• Creates an environment that encourages diverse opinion, recognizes differences, and incorporates into process and services.
• Exhibits awareness of personal attitudes and beliefs, recognizing its effect on response to others.
• Creates a culture and systems for recognizing and rewarding staff.

Resource Leader

• Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team.
• Interviews to select top talent, matching departmental needs with appropriate skill sets.
• Develops and implements recruitment and retention strategies that support a culture of leadership.
• Identifies and addresses own professional growth needs.
• Assesses manager and staff development needs, identifies goals and provides resources.
• Identifies lack of competency in performance and establishes a plan which includes goals, interventions, and measures.
• Maintains membership in professional organization(s) to develop knowledge and resources through networking, continuing education, and participation in national, regional, and/or local activities.
• Ensures integration of ethical standards and core values into everyday work activities.

Educator/Resource Facilitator

• Provides opportunities to aspiring clinicians and leaders to develop skills to meet career goals.
• Contributes to a learning environment by providing educational and research experiences to students, residents, fellows, and faculty.

Critical Interfaces

• Leads and/or serves on a variety of appropriate internal and external committees to represent the area of responsibility.
• Serves as a representative of Quality leadership to CMC in order to facilitate the shared interests and relationship between the parties.

EDUCATION AND EXPERIENCE

• Education and licensure commiserate with professional field (Nursing, Therapy, Pharmacist, Dietitian, Attorney).
• Bachelor degree required in appropriate discipline; Master degree preferred.
• Possession of discipline-specific board certification preferred; certification in patient safety and/or clinical quality preferred. If not possessed at time of hire, must obtain CPPS certification within 6 months.
• 2-5 years of experience with regulatory and accrediting agencies including CMS and Joint Commission.
• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Demonstrated creativity and flexibility. Ability to operate in high-pressure situations. Excellent organizational skills.
• Demonstrated innovative approach to problem resolution.
• Ability to work collaboratively across CMC and disciplines. Demonstrated commitment to patient- and family centered care.
• Broad knowledge of modern health care administration practices and principles.
• Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues.
• Demonstrated effective managerial and administrative leadership of clinical, quality and regulatory operations.
• Knowledge of principles and techniques used in negotiation.
• Effective organizational, planning and project management abilities.
• Ability to function independently and deal with multiple, simultaneous projects.
• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.

Your experience matters

At Community Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Director of Quality joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute

You’ll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Sign-on bonus
• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts  
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching 
• Employee assistance program including mental, physical, and financial wellness 
• Professional development and growth opportunities

About our Health System
Community Medical Center is a 151-bed hospital located in Missoula, MT, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

EEOC Statement

“Community Medical Center is an Equal Opportunity Employer. Community Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

COVID-19 Update:

Community Medical Center is hiring top talent, but we also have a mission of Making Communities Healthier, which means keeping our community safe and to reduce the risk of exposure. We have modified our conditions of employment to include COVID-19 vaccination unless a documented medical or religious exemption is approved.

This position is subject to Drug and Alcohol Testing according to MT Law 39-2-205-39-2-211.