What are the responsibilities and job description for the AVP of Operational Support and Practice Development, Medical Group Services position at Lifepoint Health Support Center?
Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.
What you’ll do:
Responsibilities:
- Manages and supports the application for engaging physicians with scheduled, reoccurring interactions with leadership and physicians and APPs to help drive critical provider retention.
- Coordinates the establishment of comprehensive development plan for all areas of operations.
- Integrate the processes of innovation initiatives into the overall operations of the medical groups.
- Leads development, implementation plans and maintenance of guidelines, processes, procedures and policies in the clinics.
- Standardize, operationalize, and oversee ambulatory patient experience strategy.
- Develop training plans and monitoring process to ensure consistent execution of all processes executed by managers and staff in delivery a consistent experience for providers and patients.
- Develop communication plans to assist with change management and adoption.
- Main contact for patient contact centers (including AccessPoint, RN triage, Clarus, etc) addressing issues across markets that are similar and drive consistency in access to clinics by moving to standardization in protocols
- Lead interdisciplinary efforts in integrating practice and hospital integrated workflows for improved experience for patients as well operational efficiencies.
- Monitors performance of development for staff and managers.
- Lead education and workflow related to all practice development, and patient experience initiatives.
- Coordinate with physician leadership and governance groups to advance identified practice development and patient experience program initiatives
- Support AVPs of Operations in conducting process improvement activities based on data and opportunity analysis focused on patient experience and development.
- Create monitoring system to ensure all processes be hardwired and maintained.
- Develop and monitor KPIs to ensure progress is measured and maintained for all areas within practice operations. Escalate and work with HSC medical group services leadership to address areas that are not meeting goals.
- Works closely with operational leadership to provide tools and support for them successfully maintain process improvement initiatives
Why choose us:
As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.
Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Qualifications
What you’ll need:
Education: Bachelor’s Degree. Master’s Degree preferred.
Experience: Minimum of 7 years in medical practice management or similar healthcare setting, with specific leadership experience.
Certifications: Certified Medical Practice Executive (CMPE) or FACMPE is preferred.
