Patient Experience Specialist

Patient Experience Specialist

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

Ensures effective and efficient deployment of patient experience standards, processes, and initiatives as directed by the Lifepoint Health Patient Experience strategy.

Responsibilities:

• Responsible for guiding the implementation and sustainability of patient satisfaction initiatives at identified hospitals to improve patient experience in alignment with the strategic and operational objectives of Lifepoint Health.
• Utilize evidenced based practices including but not limited to Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Bedside Shift Report, Discharge Phone Calls, etc.
• Coordinate or provide directly, training classes or other programs to ensure new and existing leaders and staff have proper tools and preparation to perform daily tasks and duties related to patient experience.
• Engage with individual facilities to identify unique concerns and assist with development of action plans.
• Provide support and direction with regards to obtaining favorable CAHPS results.
• Monitor and evaluate reports consistently, trouble shoot areas of concerns; provide guidance to leadership as needed.
• Evaluate the effectiveness of training courses, workshops, or other developmental interventions designed to address training needs of individuals or groups of employees.
• Working collaboratively with facility, division and corporate leadership to improve the overall quality of the patient experience and ensure that all related initiatives remain on schedule.
• Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”.
• Performing other duties as assigned.

What you’ll need:

• Education: Bachelor’s degree required.
• Experience: 5 years of experience in healthcare, consumer/patient experience, or equivalent. 5 years of experience in management, leadership, or equivalent.

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.