What are the responsibilities and job description for the Technical Analyst Centralized Provision position at Lifepoint Health Support Center?
Technical Analyst
Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.
What you’ll do:
The Technical Analyst documents and responds to customer requests and works with our Information Technology Solutions (ITS) support team to support information systems, applications and hardware for the Health Support Center (HSC) and within our remote facilities.
Responsibilities:
- Accepts requests and questions from customers and other support staff through various channels. Follows up to ensure accurate and timely resolutions are provided.
- Monitors work queues to ensure work requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, development, or technical staff on difficult issues.
- Listens to issues and questions as reported by customers and uses troubleshooting skills to provide answers or resolutions. Thoroughly documents details of issue and troubleshooting performed and assigns to correct team when necessary.
- Assists other staff members with identifying issues and developing resolutions by sharing knowledge and expertise.
- Provides after-hours on-call support as scheduled or needed.
- Regular and reliable attendance.
- Perform other duties as assigned.
- Up to 50% travel required.
What you’ll need:
Education: Associate degree or equivalent work experience in Information Systems or Call Center preferred.
Experience: 2 years.
Why choose us:
As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.
Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
