QA Quality Control Inspector

Description

Customers served (external and internal): all participants, any member of the LifeROOTS Team, board members, all vendors, suppliers and any other members of the public.

Role Summary: Inspects custodial service processes, including identifying, documenting and reporting deficiencies to responsible parties.

Principal Accountabilities: (essential job functions):

1. Inspects buildings and produces reports in accordance with the Quality Control Plan.
2. Conducts random inspections of buildings serviced by the cleaning crew as close to completion of work as possible.
3. Evaluates data and writes reports to validate or indicate deviations from standards set forth in the Performance Work Statement.
4. Uses a web-based system to document inspections, deficiencies and follow up by task and facility and forwards inspection reports to the Director of Quality Assurance.
5. Maintains inspection sheets and work orders, looks at trends based on historical data and recommends corrective action.
6. Aggregates, analyzes and reports inspection results as a process for improving performance or identifing patterns and correcting deficiencies.
7. Works closely, but independently, with the project manager to correct deficiencies and improve processes.
8. Verifies that custodial employees working on the contact have appropriate clearances.
9. Maintains liaison with KAFB Quality Assurance Personnel.
10. Evaluates and interprets data using statistical methods.
11. Applies knowledge of Quality Management Systems, such as ISO 9000, Six Sigma and others.
12. Attends scheduled meetings with KAFB contracting personnel as required.
13. Recommends modifications to existing quality standards to achieve optimum quality.
14. Complies with applicable LifeROOTS policies and procedures and contractual requirements.
15. Administers customer satisfaction surveys and uses results for promoting efficiency and effectiveness of processes.
16. Observes time studies of custodian’s productivity and reports on whether the worker has had an opportunity to become familiar with the job or at a time when the worker is fatigued or subject to conditions that result in less than normal productivity.
17. Exercises personnel authority with respect to employment, training, salary charges, performance appraisals and termination of assigned staff members.
18. Participates in the Quality Assurance Program and ensures all department-applicable quality improvement requirements are fulfilled.
19. Participates in the company’s financial management and ensures that all department - applicable fiscal responsibilities are fulfilled.
20. Participates in the company’s Health and Safety program and ensures that all department- applicable safety requirements are fulfilled.
21. Performs other related duties as assigned by the Director of Quality Assurance.

Requirements

Education, Essential Skills and Experience:

1. Associate degree in Quality Engineering or at least three years of demonstrable experience in Quality Control in the Custodial Services Industry or related field.
2. Must possess mathematical skills and familiarity with basic statistical concepts.
3. Proficient with Microsoft Word, Excel, and/or Access.
4. Ability to communicate (verbally and written) in a concise, accurate, timely and professional manner.
5. Participates in continuing educational programs related to Quality Assurance, per licensing requirements.
6. Has a fundamental understanding of LifeROOTS, Inc. policies.

Beneficial Skills and Experience:

1. A Quality Control Inspector should have strong interpersonal and communication skills.
2. Time Management: Proven ability to manage one’s own time and the time of others well.
3. Monitoring: Proven practice of monitoring/assessing performance of oneself, other individuals, or organization to make improvements or take corrective action.
4. Responsible in assisting the Director of the Quality Assurance in maintaining and developing high quality services.
5. Service Orientation: Actively looking for ways to help people.
6. Experience working in high performance teams and performing as a proven strong team player.
7. Commitment to company values.

Conditions of Employment:

1. Fingerprints, background check, and drug screen.
2. Must have a valid and current driver's license, good driving record and must maintain current proof of automobile insurance as required by applicable state law.
3. Routinely operates a company vehicle while on company business.
4. Must be at least 18 years of age.
5. Must obtain required government security clearance.

Physical Challenges:

1. Regular and consistent use of keyboard and mouse.
2. Additional challenges may arise, at which time LifeROOTS, Inc. may revise this job description.
3. Must be physically able to perform the essential functions of the position without hazard to self or others.
4. The work is mostly sedentary; may be some walking, standing, bending, and carrying of light items not exceeding 50 pounds.

Reporting to the position are: None