Client Implementation Manager

Responsibilities

• Oversee the end-to-end implementation process for new clients, from initial planning and scoping to final delivery and handoff.
• Serve as the primary point of contact for clients during the implementation phase, providing regular updates and managing expectations.
• Collaborate with internal teams to ensure all client requirements are understood and met.
• Develop and manage project plans, including timelines, resources, and deliverables.
• Identify potential risks or challenges during the implementation process and develop strategies to mitigate them.
• Conduct regular check-ins with clients to ensure satisfaction and address any concerns or issues.
• Provide training and support to clients as needed to ensure successful adoption of the company’s products or services.
• Document all client interactions, decisions, and project progress in the company’s project management tools.
• Continuously evaluate and improve the implementation process to enhance client experience and operational efficiency.
• Function as a client advocate within the organization, ensuring their needs and feedback are communicated to relevant teams.
• Lead and participate general company process improvement projects.
• Other duties as assigned.

Qualifications and Job Specifications

• Bachelor’s Degree required.
• 3-5 years project management experience required.
• Experience with Project Management Software
• Experience in the manufacturing and 3PL industries is highly desired.
• Medical Device, Pharma, and Plasma experience preferred.
• Lean Six Sigma Green Belt preferred (not required).
• PMP certification preferred.
• Power Bl or Tableau experience preferred.
• Demonstration of the following:
• Ability to identify critical data and distill into business-focused technical
• Ability to manage multiple projects and work effectively in cross-functional teams with internal and external customer
• Ability to work effectively and manage risk in a challenging environment with ambiguity and chang
• Ability to communicate effectively across all levels of the organizatio
• People skills to include listening and communicating with
• Managing conflict and using data to drive decisions, even when unpopular o Ability to conduct appropriate research as needed
• Diligence and organization

Technical Expertise

• Expertly navigate through ERP system - Tecsys Elite, Cognos.
• Intermediate to Advance in Microsoft Office skills: Outlook, Excel (including Statistics and Pivot
• Tables), Access, Project, PowerPoint, Word.
• Experience with warehouse or supply chain environments and transportation.
• Ability to conduct/track analytics related to Client performance.
• Professional phone etiquette.
• Advanced public speaking and presentation skills.
• Excellent verbal and written communication skills.

Additional Employment Requirements

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
• Other requirements such as professional licensing.

Physical/Mental/Visual Demands

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must have a valid driver's license.
• Must be able to travel up to 30%. May travel regularly to alternate sites for internal audits and Client support.

Working Conditions

• Activities occur in a typical office environment; some activities may be conducted in warehouse.
• Employee is subjected to extreme cold while working in the freezer.
• Hazardous conditions may exist, such as proximity to moving mechanical parts, electrical current and working in high places.

Equipment Operated

• Equipment:  Laptop computer, cell phone, fax machine, copier, and desk phone
• Systems: Outlook, Excel, Word, PowerPoint, and Tecsys Elite (Warehouse Management System

LifeScience Logistics is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other federal, state, or local protected class.