What are the responsibilities and job description for the VIP Client Care Coordinator position at LifeSpan medicine?
This is an amazing opportunity to join our exclusive facility. We need a like-minded and customer service oriented individual who is committed to upholding the high standards we provide for all our clients.
This is a full time position for an experienced, detailed Client Manager and Scheduler.
We're looking for a professional with a positive attitude. Common sense, initiative and a willingness to take action are necessary in order to complete the tasks and duties for our office. You will work with a wide variety of clientele -- the ideal candidate will be comfortable multi-tasking, have good communication skills, strong interpersonal skills and contribute a helpful and positive attitude to our work environment. Strong work ethic and a high regard for patient confidentiality are a must.
You must be highly accountable, organized, have great follow up, attention to detail, productivity, organization and communication. This role involves heavy physician and client management.
DUTIES:
- All scheduling and confirmations
- Answer questions and follow up
- Manage client programs and needs: questions, issues, follow up, proactive communications
- Manage client relationships to retain clients and provide exceptional support
- Work with client team of physicians, nutritionists, etc to ensure care is smooth and seamless
- Collect records, documents and other information for clients
- Answering client/team member questions and following up on requests
- Reporting, reconciliations and projects based on operational needs
- Creation and maintenance of spreadsheets, forms and checklists for personal use
- Licensing, compliance and regulatory coordination
- Point of Liaison between team, client and outside facility and clients
- Manage all work, tasks for department and clients
QUALIFICATIONS:
- Bachelor’s degree preferred, but will consider Associate or other schooling equivalent experience.
- Minimum of 2 years administrative office experience
- Minimum of 2 years management experience of 2 staff preferred
- Hospitality experience preferred but not required
- Professionalism and maturity in speech and demeanor is required
- Highly organized with a dedication to follow through and an ability to proactively anticipate needs
- Ability to successfully manage difficult personalities and situations with ease, positivity, and grace
- Demonstrated written and oral communication skills and excellent interpersonal skills
- Excellent computer and typing skills
- Must be a team player and also capable of working independently
- Ability to thrive in a fast-paced, detail-oriented, high-expectations environment
- Available to work as needed based on our client's schedule.
- Must be reliable and punctual with own transportation.
- Strict confidentiality and discretion
