Billing Processor

POSITION SUMMARY: With direct supervision, this role performs a variety of routine billing functions to ensure the proper preparation of accurate and timely bills and follow up to customers based on service contract terms and also is responsible for related activities.

PRINCIPAL RESPONSIBILITIES:

• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
• Researches and resolves routine billing questions and discrepancies. Refers unusual problems to higher level personnel.
• Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
• May gather and summarize supplemental billing information to accommodate customer billing requirements.
• May review various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
• Familiar with CPT/HCPC Codes
• Familiar with ICD 10 Codes
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advice to accompany payments.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• May have contact with customers to assist with researching billing questions.
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• Some related accounting or office experience.
• Directly related experience in which incumbents have worked with customers in a billing function.
• A good knowledge and understanding of billing transactions and processes.
• Should have typing skills.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers are essential.

MINIMUM REQUIREMENTS:

• High school diploma or G.E.D. certification.