What are the responsibilities and job description for the Customer Success Manager position at LifeStation?
About LifeStation:
LifeStation is a profitable, self-funded, and rapidly growing medical alert company that blends the innovation of a healthcare technology leader with the stability of a privately owned business. Hundreds of top healthcare organizations trust LifeStation to empower independent seniors while providing peace of mind to caregivers and loved ones.
We’re looking for a B2B Account Manager to join our Partner Services Team and help strengthen relationships with our most valued partners. This role is key in managing day-to-day interactions with organizations ranging from nationally recognized MCO and PACE programs to local Medicaid waiver and county initiatives.
As a highly visible role across the company, this position requires a dynamic individual with strong relationship management skills, strategic thinking, and a proactive mindset to deliver a world-class partner experience.
What You’ll Do:
Be the go-to expert – Serve as the primary point of contact for our partners, providing expert guidance, operational support, and project management.
Empower our partners – Drive adoption of LifeStation’s partner tools, providing ongoing training and advanced navigation of the LifeStation Partner Portal.
Build and strengthen relationships – Become a trusted advisor for partners, ensuring seamless collaboration between Sales, Partner Operations, and internal teams.
Monitor & optimize performance – Track key performance indicators (KPIs) and identify trends to proactively address challenges and improve partner outcomes.
Enhance partner experience – Manage expectations, troubleshoot major issues, and advocate for partner needs through a well-maintained project tracker.
Deliver white-glove service – Ensure our partners receive an exceptional level of service by anticipating needs, resolving concerns, and driving efficiencies.
What You’ll Need to Succeed:
- 5 years of experience in customer success or account management, ideally in a B2B or healthcare setting.
- Bachelor’s degree required.
- Experience with Salesforce (a plus!).
- Strong analytical and problem-solving skills.
- Excellent interpersonal, communication, and presentation skills.
- Ability to manage multiple projects in a fast-paced, dynamic environment.
- A proactive and solution-oriented mindset with a passion for building strong partnerships.
Why Join LifeStation?
- Impactful Work: Make a real difference in the lives of seniors and caregivers.
- Growth & Stability: Join a thriving company with a strong foundation and exciting future.
- Collaborative Culture: Work alongside a passionate, driven team that values innovation and service excellence.
If you’re a relationship-driven professional who thrives in a fast-paced environment, we’d love to hear from you!
What's In It For You
From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you’d expect. However, LifeStation is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety and security of people across the United States.
- Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package
- Chance to grow by working with an experienced and talented team
- Entrepreneurial work environment with the freedom to get things done
- Make a true impact on our company and products with high-visibility and possibilities for career growth
- Excellent location close to highways and public transportation
- Excellent Comprehensive Insurance Coverage
- 401(k) Retirement Savings Plan & Employer Match
- Company Paid Life Insurance
LifeStation is proud to be an Equal Opportunity Employer. LifeStation provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
