What are the responsibilities and job description for the Healthcare Account Manager position at LifeStation?
Job Overview
LifeStation is a rapidly growing medical alert company that blends innovative healthcare technology with the stability of a privately owned business. We're seeking a highly skilled B2B Account Manager to join our Partner Services Team and help strengthen relationships with our most valued partners.
Your Key Responsibilities:
• Serve as the primary point of contact for our partners, providing expert guidance, operational support, and project management.
• Drive adoption of LifeStation's partner tools, providing ongoing training and advanced navigation of the LifeStation Partner Portal.
• Build and strengthen relationships with partners, ensuring seamless collaboration between Sales, Partner Operations, and internal teams.
• Monitor and optimize performance, tracking key performance indicators (KPIs) and identifying trends to proactively address challenges and improve partner outcomes.
• Enhance partner experience, managing expectations, troubleshooting major issues, and advocating for partner needs through a well-maintained project tracker.
• Deliver white-glove service, ensuring our partners receive an exceptional level of service by anticipating needs, resolving concerns, and driving efficiencies.
Requirements
• 3 years of experience in customer success or account management, ideally in a B2B or healthcare setting.
• Bachelor's degree required.
• Experience with Salesforce (a plus).
• Strong analytical and problem-solving skills.
• Excellent interpersonal, communication, and presentation skills.
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• A proactive and solution-oriented mindset with a passion for building strong partnerships.
Culture
At LifeStation, we value innovation, service excellence, and teamwork. Our collaborative culture fosters growth, stability, and opportunities for career advancement.
LifeStation is a rapidly growing medical alert company that blends innovative healthcare technology with the stability of a privately owned business. We're seeking a highly skilled B2B Account Manager to join our Partner Services Team and help strengthen relationships with our most valued partners.
Your Key Responsibilities:
• Serve as the primary point of contact for our partners, providing expert guidance, operational support, and project management.
• Drive adoption of LifeStation's partner tools, providing ongoing training and advanced navigation of the LifeStation Partner Portal.
• Build and strengthen relationships with partners, ensuring seamless collaboration between Sales, Partner Operations, and internal teams.
• Monitor and optimize performance, tracking key performance indicators (KPIs) and identifying trends to proactively address challenges and improve partner outcomes.
• Enhance partner experience, managing expectations, troubleshooting major issues, and advocating for partner needs through a well-maintained project tracker.
• Deliver white-glove service, ensuring our partners receive an exceptional level of service by anticipating needs, resolving concerns, and driving efficiencies.
Requirements
• 3 years of experience in customer success or account management, ideally in a B2B or healthcare setting.
• Bachelor's degree required.
• Experience with Salesforce (a plus).
• Strong analytical and problem-solving skills.
• Excellent interpersonal, communication, and presentation skills.
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• A proactive and solution-oriented mindset with a passion for building strong partnerships.
Culture
At LifeStation, we value innovation, service excellence, and teamwork. Our collaborative culture fosters growth, stability, and opportunities for career advancement.
