Customer Service Rep Lead- 004

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties.

JOB SUMMARY: The Customer Service Rep – Lead assumes full day to day clerical operation of the assigned facility. Coordinates standard operating procedures for office and maintains a professional atmosphere.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Coordinates and schedules services rendered by the staff
• Performs all fiscal management/accounting functions of the facility
• Maintains current records, logs
• Keeps clerical coordinator update on all problems in their respected clinics
• Scheduling all services performed by facility staff
• Credits and debits clients for such services
• Collects and deposits funds in accordance with Fiscal Department procedures
• Maintains computer input and output in an accurate and timely manner
• Accurately collects all third-party insurance information and enters that data correctly into TIER
• Procures operational supplies from purchasing
• Distributes incoming and outgoing mail
• Reports all maintenance problems
• Maintains accurate fire drill log and is the Safety Officer for that site
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company’s published rules and regulations

Specialized Clerical III Functions:

• LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands.

EDUCATION & EXPERIENCE:

• Education:

• • High School Diploma or equivalent required
  • Associate degree preferred

• Experience:
  • Minimum of One (3) year experience in office setting including the use of computer systems required
  • Minimum of Three (5) years’ experience in a medical office setting preferred
  • Minimum of One (1) year supervisory experience preferred

• Driving Requirements:
  • Must be Over the age of 21 required
  • Minimum of 5-years driving experience required
  • Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
  • Possess a continuously valid US Driver’s license for the past three years, from date of issue required
  • Safe Driving record required

LifeStream Benefits

• Health/Dental/Vision Insurance
• Short Term Disability
• Pension Plan
• 403(b)
• PTO (Over 4 weeks your 1st year!)
• Flexible Work Schedules
• Tuition Reimbursement Program
• Free Telehealth Services
• And More!

Quick Apply or through LifeStream's Website: https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.