Clerical II - WIN Clinic 016

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties. 

CLERICAL SUPPORT II

JOB SUMMARY: The Clerical Support II employee assists consumers and employees with the day-to-day functions of various facilities to ensure the efficient operation of the location.  They are generally the first- and last-person consumers speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others.  They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties. 

 ESSENTIAL FUNCTIONS and RESPONSIBILITIES:  The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

General Functions: A focus on empathetic and respectful customer service is vital to satisfactory job performance.  The ability to demonstrate exceptional communication, complex decision making, and de-escalation skills while maintaining patience and understanding during potentially difficult situations is a fundamental aspect of this position. 

Consumer Services:

• Check consumers in/out.
• Scheduling/rescheduling all appointments/services performed by facility staff
• Assist consumers with payments, referrals, and other paperwork as needed; write/fax contracts; handling of trust accounts as needed
• Enter DAP/contact notes in EMR
• Problem solving with consumer; referring consumers to appropriate department/program
• Call in meds after approval, run medication profile

Insurances:

• Collect third party insurance information and forward to Office Manager
• Verify/enter insurance information

General Office Duties:

Prep/close office, filing/creating consumer charts, phones, mail distribution, data entry, requisition orders, bank deposits, lock box, other general office duties as assigned dependent on location.

Specialized Clerical II Functions:

 In addition to the above general functions, a Clerical II employee will be assigned specific roles within the Clerical Department.

• This position may handle Petty Cash and Trust Accounts for various assigned programs throughout the residential continuum at LifeStream.  Programs assigned and day-to-day work within programs may evolve as needs arise.
• Centralized Scheduling for assigned programs.  Programs assigned and day-to-day work within centralized scheduling may evolve as needs arise.

Qualifications: 

• Education High School Diploma or equivalent required 
• Experience  

• • Associate degree preferred 
  • Minimum of One (2) years experience in office setting including the use of computer systems required 
  • Minimum of Three (4) years’ experience in a medical office setting preferred 
  • Must be able to pass Level II Background Screening
  • Must be able to pass a preemployment drug test

• Driving Requirements (If driving position):  

• • Must be Over the age of 21 required 
  • Minimum of 5-years driving experience required 
  • Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess) 
  • Possess a continuously valid US Driver’s license for the past three years, from date of issue required 
  • Safe Driving record required 

 LifeStream Benefits 

• Health/Dental/Vision Insurance 
• Short Term Disability 
• Pension Plan 
• 403(b) 
• PTO? (Over 4 weeks your 1st year!) 
• Flexible Work Schedules 
• Tuition Reimbursement Program 
• Free Telehealth Services  
• And More! 

 Quick Apply or through LifeStream's Website:

https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch?? 

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.