Patient Account Clerk I (Shift 1) - HBO 065

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando and Hillsborough Counties.

PATIENT ACCOUNT CLERK I (Shift 1) - HBO 065

JOB SUMMARY: The Patient Account Clerk I is responsible to collect demographic and admission information, admit clients, verify all information and will obtain proper signatures on all required documentation.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: 

• Collects, deposits, discharges clients and assists in the performance of other departmental duties. 
• Computer literacy with the ability to learn new software is essential to the performance of this position. 
• Must be able to operate a multi-line phone system and general office equipment.
•  Employees in this position must be able to tolerate fast paced, stressful environment and appropriately deal with clients in all stages of crisis. 
• Individuals should be organized and have excellent time management skills. 
• It is crucial that employees in this position maintain and protect client confidentiality. 
• Verbally verifies information with clients as they are admitted. 
• Updates information in the computer as needed. 
• Interviews all clients or guarantors for complete and accurate information. 
• Explains all required forms for admission to client or guarantor. 
• Obtains and witnesses signatures of the client or guarantor. 
• Completes face sheets. 
• Completes all financial paperwork with the client or guarantor, including: Financial Statement, Client/Guarantor Agreement, Notice to Medicare Clients, copies all insurance cards and does pre-certification, and Billing and Payment Information. 
• Prepares charts for units.
• Responsible for bed assignment and accurate census information being received by 6:00 A.M. each day. 
• Ensures that the needs of the client and/or family member(s) are respected in a courteous and timely manner, in keeping with the Center’s Mission Statement.  
• Receives records and safeguards all client valuables in locked storage. 
• Completes any Non-Admit packets in a timely manner.
• Performs File Maintenance on all admissions.
• Responsible for the completion of all discharge forms on client at time of discharge. 
• Prepares necessary paperwork for the day-to-day operation of the hospital office. 
• Assists Switchboard Operator.

KNOWLEDGE AND JOB SKILLS: 

• Computer knowledge and typing skills are required to perform this position. 
• Must be able to process a high level of confidential information. 
• Good spelling, writing and communication skills are necessary. 
• Must be able to learn verbal de-escalation skills.
•  Must be friendly, considerate, and able to show empathy for the clients.  This employee should be able to work autonomously, show initiative as well as willingness to learn and accomplish necessary tasks.
• Must have a tenacious work ethic.

EDUCATION & EXPERIENCE: 

• High school diploma or equivalent.
• One year experience in an office setting is preferred.

TRAINING & DEVELOPMENT:

• Completes all requirements according to Individual Training Plan within the first six months of hire and annually. 
• Other training and/or professional development may be assigned due to evolution of programs. 
• Level II Background Clearance

CHECK OUT THESE GREAT BENEFITS!  

• Health/Dental/Vision Insurance  
• Short Term Disability  
• Pension Plan  
• 403(b)  
• PTO (Over 4 weeks your 1st year!)  
• Paid holidays   
• Flexible Work Schedules  
• Shift and Weekend Differentials   
• Employee Discount perks and more!   
• And More!  

Quick Apply or through LifeStream's Website: https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch     

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.    

POSITION CONTENT: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.