Program Services Manager - MRT 028

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties.

MRT Program Services Manager

JOB SUMMARY: The Program Services Manager establishes, administers, and directs the operations of the assigned program.  The program Services Manager assumes program oversight responsibility for providing needed treatment, rehabilitation, and support services to identified persons with severe and persistent mental illnesses, co-occurring SA disorders and criminal justice involvement.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

·         Supervises and evaluates the multidisciplinary team in conjunction with appropriate psychiatric support to ensure service excellence and courteous, helpful, and respectful services to consumers

·         Functions as a practicing clinician on the team as needed and must be strongly partnered with County partners

·         Coordinates and schedules services rendered by the staff

·         Performs all fiscal management/accounting functions of the facility/program as assigned

·         Maintains current records, logs and statistical reports for program

·         Direct the day-to-day clinical operations of the program including scheduling staff work hours to assure appropriate coverage for day and evening and on-call hours

·         Lead the daily organizational staff meetings and recovery planning meetings

·         Continuously evaluate the status of consumers and do appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs

·         Direct and coordinate the admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist

·         Coordinate screening and intake processes develop and coordinate the initial assessment and initial treatment plan

·         Assign the most appropriate staff to the individual treatment team and provide clinical supervision of the development of the comprehensive assessment and the treatment plan for each individual

·         Direct and coordinate, for each individual, the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management); and family structure and relationships

·         Participate in staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, and policies; develop and implement staff orientation and training; and manage student training. 

·         Set up and maintain appropriate facility with all necessary equipment available

·         Develop and administer the program budget including line items to purchase necessary equipment. Understand the fiscal and reporting requirements of grants funding the program.

·         Develop resources and billing opportunities for program sustainability outside of grant funding.

·         Supervise medical records management assuring maintenance of the medical record in compliance with agency policies, Medicaid, and other third-party payment requirements; train staff on medical record requirements; regularly review individual assessments, treatment plans, and progress notes written by the staff; and supervise individual staff for medical records mastery.

·         Ensure data collection for the grants as written and contracted with county partners.  Cooperate in the data reporting activities at the program, agency, county, state and federal levels

·          Carry out and document quality-assurance activities and reviews of use of program services

·         Develop and maintain program policies and procedures and revise as necessary

·         Initiate and maintain relationships, in coordination with other staff, with law-enforcement, courts, community control agencies and other human services agencies, and with informal community resources

·         Participate on community committees related to program plan, partnerships and grant requirements

·         Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services to consumers

·         Perform on-call supervisory back-up duty for crisis intervention and for staff supervision and consultation

·         Develop and deliver Restoration to Competency Services for individuals deemed incompetent to stand trial due to mental illness/co-occurring disorders in Lake and Sumter counties working closely with the Forensic Targeted Case Managers

·         Coordinate the provision of Crisis Intervention Team Training for law enforcement and first responders in counties of operation

·         Assist with Transportation as necessary

·         Participate consistently in all in-service training programs

·         Ability to successfully complete initial and annual Techniques for Effective Aggression Management (TEAM) physical restraint training and verbal de-escalation training as required for position requirements

·         The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance

• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company’s published rules and regulations

·         Any other duties as assigned by Leadership

EDUCATION & EXPERIENCE: 

·         Education: 

o   Bachelor’s degree in nursing, social work, sociology, psychology, counseling, or a related field required 

o   Master’s degree in nursing, social work, psychiatric rehabilitation, counseling or psychology, or is a psychiatrist preferred

·         Experience: 

o   Minimum of five (5) years’ experience with the severe and persistent mental illness population required

o   Minimum of one (1) year supervisory experience required

o   Must be Over the age of 21  required

o   Minimum of 5-years driving experience required

o   Possess a continuously valid US Driver’s license for the past three years, from date of issue required

• • Safe Driving record required

LifeStream Benefits

• Health/Dental/Vision Insurance
• Short Term Disability
• Pension Plan
• 403(b)
• PTO (Over 4 weeks your 1st year!)
• Flexible Work Schedules
• Tuition Reimbursement Program
• Free Telehealth Services
• And More!

Quick Apply or through LifeStream's Website: https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch  

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.