Rehabilitation Specialist - FACT - 050

JOB SUMMARY: The Rehabilitation Specialist is member of the FACT Team and is responsible for carrying out rehabilitation and support functions and assist in treatment; substance abuse services; education, support, and consultation to families; and crisis intervention under the clinical supervision of the staff with professional degrees. 

 ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

•  Maintains up to date consumer documentation, including but not limited to: progress notes, releases of confidential information, assessments, evaluations, and housing information, as well as consumer documents needed to obtain and maintain benefits and entitlements.
• Maintain FACT consumer charts according to the standards of the Commission on Accreditation of Rehabilitation Facilities (CARF) and other certifying bodies and monitor FACT clinical charts in coordination with the team leader, to assure that they are being maintained in accordance with unit policies and procedures
• Type letters, memos, and reports using word processing equipment
• Manage releases of confidential information to request medical records and communicate with outside agencies and individuals involved in consumer care.
• Maintain insurance information regarding all FACT clients
• Greet people at FACT headquarters and answer telephone calls including performing the following: (1) triage and coordinate communication between the team and consumers; (2) get answers to questions for consumers, families, community resources, and agencies; (3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available; (4) attend to symptomatic behavior (shouting and pacing) of clients who come into the FACT office for appointments with staff or of those who come in without a clear purpose (persons without something to do or who come in because of distress); and (5) decide when and how quickly to refer calls to other staff
• Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular consumer
• Disperse money to consumers according to individual budgets in accordance with consumers treatment plan
• Communicate regularly with financial guardians and protective payees of consumers to coordinate individual consumer budgets between the FACT program and guardians or payees
• Document all cash transactions with receipts signed by consumers and staff upon dispensing cash
• Communicate with landlords regarding client rental agreements and payment of rent
• Operate an electronic health records system

• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company’s published rules and regulations

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful. 

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty. 

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions. 
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. 

• Age Specific:  Assessment, Interpretation, Intervention, Knowledge, Developmental Stages, Enhances Family Involvement
• Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
• Personal Effectiveness:  Communication, Interpersonal Skills, Self-Management, Thinking Skills
• Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety

• Performance Specific: Assessment, Crisis Management, Customer Focus, Cultural Competence, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning.

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message. 

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality. 

• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful. 

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice. 

• Drives Results: Consistently achieving results, even under tough circumstances.

 KNOWLEDGE AND JOB SKILLS: Must have excellent people and problem-solving skills to assist and support clients with severe and persistent mental illnesses and their families.  Strong organizational and excellent verbal and written communication skills are key to this position.  Displays excellent telephone and customer service skills.

 PERSONAL QUALITIES:  A pleasant and friendly manner is vital to satisfactory job performance.  Must display patience and understanding of potentially difficult clients.  Must be alert and vigilant at all times.  Dependability and adaptability essential for this position.  Must show initiative and be able to work autonomously.

 SPECIAL FACTORS:  Must be able to meet deadlines. Must be able to document accurately and remain current with all documentation. It is important for a person in this position to enjoy working with difficult clients and act as a role model whenever possible. Attends clinical supervision with clinical supervisor on a monthly basis. Able and willing, to work flexible hours. Must have reliable transportation and be willing to drive as a part of their basic job duties.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.  

EDUCATION & EXPERIENCE: 

• Education: 
• • Bachelor’s degree in field of human services required.  
• Experience:
• • Minimum of 1 year experience working with individuals with severe and persistent mental illness required

• Driving Requirements:
  • Must be Over the age of 21 required
  • Minimum of 5-years driving experience required
  • Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
  • Possess a continuously valid US Driver’s license for the past three years, from date of issue required
  • Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually.  Other training and/or professional development may be assigned due to evolution of programs.