What are the responsibilities and job description for the Construction Field Operations Manager position at Lifetime Quality Roofing?
Lifetime Quality is a founder-led, award-winning provider of residential and commercial roof replacement and exterior restoration services. Founded in 2015 and headquartered in Columbus, OH, we bring over 30 years of combined experience to deliver exceptional customer service across our Northern, Midwest and Southeast locations. At Lifetime Quality, we foster a positive, high-energy culture where employees are empowered to succeed. In July 2024, we partnered with the private equity firm Trilantic North America to accelerate our growth and expand our reach. With their support and resources, we are focused on achieving our goal of becoming the largest national roofing company in the U.S. This is an exciting time to join a dynamic, fast-growing organization poised for significant expansion.
Responsibilities:
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Develop and execute operational strategies to improve customer experience and Company profitability.
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Implement best practices and process improvements to enhance operational efficiency, minimize repairs and to reduce costs where possible.
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Manage team of construction coordinators across all branches to manage roof installation processes, driving for quality customer service
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Conduct daily site inspections and quality checks to verify compliance with company standards and customer expectations.
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Troubleshoot scheduling issues to ensure efficient project execution and timely completion of roofing builds.
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Hire, train and develop construction coordinators across the branches.
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Foster a culture of collaboration, accountability and continuous improvement.
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Monitor production performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
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Collaborate with other departments, including sales, marketing, finance, and human resources, to align operational objectives with overall business goals.
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Identify and mitigate operational risks, implementing proactive solutions to address potential challenges.
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Work closely with construction coordinators to address customer concerns, provide updates, and ensure a positive experience throughout the roofing build process.
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Act as a point of contact for customers, resolving issues promptly and ensuring satisfaction.
Qualifications:
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Bachelor's degree in Business Administration, Operations Management, a related field, or comparable work experience.
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Proven experience in an operations leadership role.
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Demonstrated ability to develop and implement operational strategies that drive growth and efficiency.
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Excellent leadership and team management skills, with a track record of building and leading high-performing teams.
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Strong analytical and problem-solving abilities.
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Exceptional communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization as well as with customers.
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Knowledge of industry regulations, safety standards, and best practices.
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Proficiency in using technology and software tools to enhance operational processes.
Compensation and Benefits:
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Health insurance
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Health savings account (HSA) option
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401(k) with up to 3.5% company match
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Dental Insurance (provided at no cost to the employee)
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Vision Insurance (provided at no cost to the employee)
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Long-Term & Short-Term Disability (provided at no cost to the employee)
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AD&D Insurance (provided at no cost to the employee)
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Life Insurance (provided at no cost to the employee)
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Paid time off (15 days)
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Referral program
