Customer Experience Rep, Call Center

Lifetime Quality Roofing is a multi-year, industry award winning company that is your all-in-one roofing and solar energy provider. Headquartered in Columbus, OH and locations in Cincinnati, Cleveland, Dallas, Austin, Pittsburgh, and Tampa. With 50 years of combined roofing and solar energy experience; Lifetime Quality Roofing is insured, bonded, and a nationally recommended roofing company. Come be a part of our expanding and evolving team!

We’re looking for a skilled, telephone-forward customer service professional for our Columbus branch to handle all retail calls for the area. The right candidate for this role will have tangible experience, is highly motivated, and capable of working autonomously in coordination with the company’s process.

Responsibilities:

• Calling and scheduling appointments with existing customers
• Organizing the collections process and orchestrating the timeline for collecting checks
• Confirm and document checks collected from customers
• Proactively facilitate the check collection process
• Communicating and answering all questions around invoicing for customers
  
  
  

Qualifications:

• Experience as a CSR or related work history
• Strong communication and engagement ability
• Working knowledge of basic computer software systems
• Ability to learn and master new software systems quickly
• Excellent time management and organizational skills
• Comfortable working professionally over the phone with a personable demeanor
  
  
  

Compensation & Benefits:

• Health insurance
• Health savings account (HSA) option
• 401(k) with up to 3.5% company match
• Dental Insurance (at no cost to employee)
• Vision Insurance (at no cost to employee)
• Long-Term & Short-Term Disability (at no cost to employee)
• AD&D Insurance (at no cost to employee)
• Life Insurance (at no cost to employee)
• Paid time off (15 days)
• Referral program