North America Market (NAM) Compliance Senior Specialist

POSITION SUMMARY

The North America Market (NAM) Compliance Senior Specialist is responsible for maintaining and enforcing best business practices and compliance with LifeWave’s policies & procedures for the company’s Brand Partner and Customer network. This is done by following and facilitating LifeWave’s internal compliance process.

The NAM Compliance Senior Specialist works to ensure that Brand Partners associated with LifeWave adhere to and engage in business practices that are within the company’s guidelines and those set by industry regulatory bodies to resolve any outstanding matters and maintain a compliant company status.

The NAM Compliance Senior Specialist will work under the direction of the NAM Compliance Manager and assist in handling compliance matters, including escalated matters and projects. The NAM Compliance Senior Specialist may also be involved with reviewing and enforcing LifeWave policies and procedures, internal and external materials, and facilitating proper compliance communications at an advanced level.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Actively monitor and research business operations, activities, and behaviors of the LifeWave Brand Partners in the NAM region

·         Manage and respond to incoming NAM compliance emails, requests, and policy violation reports/claims

·         Investigate NAM violation claims and problematic situations and gather all applicable details and information for review

·         Utilize available resources to determine when policy violations have occurred and what corrective action is necessary

·         Draft, send, and file compliance notices, letters & internal documentation of compliance matters in the NAM region

·         Implement compliance sanctions/decisions

·         Assist NAM Sales/Support teams in answering compliance-related inquiries

·         Educate NAM Brand Partners on how to present the business opportunity and the company’s products in a compliant manner.

·         Assist in the review, development, and application of disclaimers for various products and programs to be enforced in Band Partner materials and communications

·         Draft correspondence as needed, specifically for sensitive or important NAM compliance situations

·         Help to review internal and external materials, videos, and communications for inaccuracies, improper claims, or other problematic content for the NAM region

·         Maintain regulatory compliance for marketing/sales materials and tools used by NAM Brand Partners and act as a compliance resource for CS and other internal departments

·         Serve as an advanced escalation resource for other compliance personnel by assisting with day-to-day questions and special projects 

·         Assist with advanced internal, field, and compliance personnel training as assigned

·         Assist with the facilitation of new employee onboarding as assigned

·         Assist with escalated compliance matters, reports, and advanced projects as assigned

·         Performs all other duties as assigned by regional and global leadership

QUALIFICATIONS

·         HS diploma or equivalent, minimum

·         4-8 years of Network Marketing industry experience with 3-7 years of compliance-specific experience required

·         Strong project management skills

·         Strong written and oral communication skills - emphasis on compliance terminology understanding and application

·         Strong analytical, critical thinking, problem-solving, and research skills

·         Ability to work cohesively and effectively with all departments and corporate personnel

·         Ability to learn quickly and adapt to frequent changes while handling time-sensitive, high-pressure demands

·         Strong knowledge of ethical business practices, regulatory procedures, and corporate policies

·         Proficient in handling and maintaining confidential information.

·         Proficient in navigating social media and internet channels for investigative and research information collection purposes.

·         Proficient in general computer programs (Word, Excel, etc.) and corporate systems.

·         Fluent in English ((communication, comprehension, written) required, additional language skills a plus

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to remain in an office at a computer workstation and access information from a computer. The employee is required to be mobile to, from, and within the office. The employee may occasionally move up to 25 pounds.

WORK ENVIRONMENT AND EXPECTATIONS

·         Draper Utah Office-based position with the potential for hybrid work within the Utah State only, subject to approval.

·         Employees must maintain the same level of performance, engagement, and availability in hybrid settings as in in-office roles.

If you are passionate about design, thrive in a fast-paced environment, and love turning ideas into visually stunning experiences, apply today!

LifeWave is committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all. We embrace the principles of the Americans with Disabilities Act (ADA) and strive to provide reasonable accommodations to qualified individuals with disabilities.

In our pursuit of building a diverse and talented team, we encourage candidates of all abilities to apply for positions at LifeWave. If you require accommodation during the application or interview process, please inform our HR department, and we will work with you to ensure your needs are met.