Installation and Service Coordinator - Monroe, NC

Join our Team and Make a Difference!

At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.

We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.

Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.

Are you ready to make a real impact on people’s lives every single day? Do you thrive in a fast-paced environment where every day brings a new challenge and opportunity to solve problems? If so, we want you to join our team as an Install and Service Coordinator (ISC)!
As an ISC, you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.

Essential Functions:

• Coordinate and schedule installation appointments with customers in a timely manner.
• Oversee logistical operations including inventory management and purchase requisitions.
• Communicate with 3rd party suppliers to monitor shipments, ensuring accurate and timely arrival to facilities.
• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Manage installation schedule daily, ensuring technician arrival windows are met
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.
• Work closely with General Manager to ensure monthly and annual revenue goals are met.

Ideal Candidate Requirements:

• Minimum of 3 years of experience in telephone/computer-based customer service.
• Must have very strong organizational skills, including the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Efficiency in data verification and accuracy is required.
• Project management experience preferred.
• Strong verbal and written communication skills.
• Experience in routing/dispatching is a plus.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM/ERP systems is preferred.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

At our company, we’re driven by our commitment to Putting People First, Taking Accountability, and Doing Well While Doing Good. If these values resonate with you, apply today and help shape a better tomorrow for our customers!

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer