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Installation and Service Coordinator / Customer Service

Lifeway Mobility
Saxonburg, PA Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025

Are you looking for a customer service coordinator opportunity where you can truly make a difference in people’s lives, playing an integral role in helping individuals in your community gain back their independence?

This is an incredibly fulfilling role with an innovative and people-first company that places the focus on improving the lives of their customers and employees alike; where you can expect to earn excellent pay (up to $52,000 in your first year!), a Monday - Friday daytime schedule, and a clear path to advancement within the company.

Lifeway Mobility , a leader in accessibility solutions, is seeking a dedicated Installation and Service Coordinator to join their team in Saxonburg , PA . This is an in-office role.

If you have at least 3 years of telephone and / or computer-based customer service experience and a stable job history , Lifeway Mobility wants to hear from you!

Why Installation and Service Coordinators join the Lifeway team :

  • Excellent pay : Starting between $22- $25 / hr, based on experience. You can earn up to $52,000 in your first year!
  • Great benefits package including health, dental and vision with a portion of each paid for by Lifeway! Life insurance, short-term and long-term disability, 401k with company match, EAP, PTO, 7 paid holidays, and more!
  • Take ownership and make a real impact : Feel good about the work you do, knowing you are playing a key role in improving individuals’ lives by communicating directly with them and helping them to regain freedom and independence with our mobility solutions.
  • Company Culture : Join a team of passionate people whose goal is to improve their customers’ lives with accessibility solutions to help people regain their freedom. You will feel important and valued both in your work and as an individual.
  • Desirable Monday - Friday daytime schedule.
  • Advancement and Company Growth : There is a clear path to advancement with the Installation and Service Coordinator role. You can expect to advance your career and earn pay raises as you grow! Lifeway Mobility is anticipating rapid growth, and you will reap the benefits of that growth.

The ideal candidate will have :

  • Minimum of 3 years of experience in telephone / computer-based customer service.
  • Strong verbal and written communication skills.
  • Experience in routing / dispatching is a plus.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with CRM / ERP systems is preferred.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment.
  • A passion for delivering exceptional customer service and making a positive impact on others.
  • Essential duties / responsibilities :

  • Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
  • Coordinate and schedule installation appointments with customers in a timely manner.
  • Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
  • Work with customers to troubleshoot and address service needs (repairs).
  • Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
  • Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
  • Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.
  • About the Company : Lifeway Mobility is an accessibility solutions company that provides a wide variety of stair lifts, wheelchair ramps & lifts, elevators, transfer aids, and bath safety solutions to individuals and businesses across the US. Our mission is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs. We don’t approach our business with the aim to sell products, but rather to understand the holistic needs of the customer and provide recommendations to improve mobility, comfort, independence, and quality of life.

    Lifeway Mobility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Salary : $52,000

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