What are the responsibilities and job description for the Crisis Professional position at LifeWays - Jackson-Hillsdale Community Mental Health Board?
Under the direct supervision and guidance of Supervisor Crisis Services, the Crisis Professional is responsible for ensuring exceptional customer service and clinical care is extended to any community member contacting LifeWays or requiring intervention in the community. The focus of the Crisis Professional Position is to support and mentor consumers to achieve crisis resolution, community inclusion, a greater level of independence and productivity, and promote and encourage recovery and resiliency in both their mental and physical health.
Essential Functions
1. Assists team members in providing trauma sensitive and recovery focused crisis interventions both onsite and within the community.
2. Interacts with consumers, observes behaviors, and communicates significant observations (i.e., change in physical and/or mental conditions; behavioral changes) to clinical staff.
3. Monitors and observes the environment for potential unusual, emergent and/or dangerous situations.
4. Assists consumers with linking to community resources and entitlements while facilitating and supporting the consumer in completing requirements to access these. Coordinates with Network Benefits Specialist staff, as necessary.
5. Provides support for inpatient placement efforts for consumers. Works collaboratively with Crisis Team staff, provider network staff, hospital staff, and natural supports to find appropriate placements.
6. Conducts satisfaction/follow up surveys as required.
7. Provides crisis transport services, as needed.
8. Assists with Crisis interventions.
9. Assists with skill/support groups, as needed.
10. Performs administrative support such as filing, typing reports, copying, faxing, etc., as needed as well as to support team functions, as assigned.
11. Maintains regular and predictable attendance.
12. Performs all other duties as assigned or requested.
13. Provides Crisis Residential Unit assistance, as needed.
14. Must be able to safely perform all aspects of the Safety Care crisis intervention model, which includes therapeutic de-escalation skills, as well as therapeutic holds.
NOTE: The lists of essential and additional functions are not exhaustive. They may be supplemented as necessary from time to time.
Salary : $53,286 - $66,430
