What are the responsibilities and job description for the Employee Experience Specialist position at Lift HCM?
Role and Responsibilities
The Payroll Specialist will be responsible for the end-to-end experience of our clients across various HCM solutions. This includes managing an ongoing book of clients, ensuring their experiences are seamless through proactive and reactive solutions. By partnering with internal teams, you will ensure client satisfaction, loyalty, and retention.
Key Responsibilities
- Input and successfully transmit client payrolls accurately and timely.
- Research and troubleshoot client issues, offering efficient and timely solutions.
- Effectively allocate time resources and make necessary adjustments to remain compliant with minimal direction.
- Communicate ideas, identify areas for process improvement, and document tasks for internal and external knowledge sharing.
- Build and retain client relationships, consistently exceeding expectations.
- Maintain client data accurately and proactively notify management of potential risks.
Required Skills and Qualifications
- Detail-oriented and well-organized.
- Basic knowledge of payroll, payroll taxes, and payroll tax returns.
- Exceptional service orientation towards clients.
- Excellent communication skills.
- Desire to get things done right the first time.
- Track record of integrity, dependability, and professionalism.
Benefits and Perks
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Vision insurance.
- Life insurance.
- Professional development opportunities.
