What are the responsibilities and job description for the Parts Support Specialist position at Lift, Inc-?
Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.
LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:
- 100% Employee Owned Company
- Competitive salary
- Medical, dental and vision insurance plans
- 100% company paid short term and long-term disability coverage
- 401(k) Plan with company match
- Company paid life insurance with optional additional coverage
- Paid holidays and Paid Time Off (PTO)
- Professional work environment
Parts Support Specialist
We have an exciting opportunity for an experienced Parts Support Specialist out of our Williamsport branch. The Parts Support Specialist is primarily responsible for processing, fulfilling, and delivering orders for internal staff and external customers. This person is responsible for providing outstanding customer service to internal staff and external customers. Previous experience working in a Parts Department or material handling industry experience is a plus, but we will train the right individual.
Essential Job Functions:
- Responsible for communicating to customers and internal staff, in person, on the phone, or via email on inquires for various parts and assistance.
- Responsible for fulfilling customers and internal staff orders in a timely manner in person, on the phone, or via email.
- Deliver parts to customers and internal staff in
- Working with internal team and external vendors on obtaining inventory to fulfill customer orders
- Pulling & shipping customer orders from within our stock room
- Assist stockroom personnel as required
- Load and unload freight deliveries
- Responsible for data entry and data management for customer inquiries and orders
- Communicate with other branches as required
- All other duties required by management
Basic Qualifications:
- Must be over the age of 18
- Must be detail oriented
- Valid PA Drivers License and a clean driving record
- High school diploma or Technical Degree in automotive field or equivalent field
- Minimum of one (1) year experience with Microsoft Office and computer
Preferred Qualifications:
- Previous experience in a customer service role
- Positive and friendly attitude toward customers and fellow team members
- Must be able to follow directions both written and verbal
- Ability to remain calm in stressful situations
- Great organizational, time management, customer service and problem-solving skills
- Ability to work independently or as part of a team on a variety of job tasks
- The ability to work accurately and meet deadlines
Working Conditions:
- Physical requirements include sitting most of time as well as walking
- Must be able to lift up to 50 pounds, and occasionally lift over 75 pounds
- Occasionally press customers tires
- Operate material handling equipment as required
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
