What are the responsibilities and job description for the Junior IT Support Technician position at Lift Power, Inc.?
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Job Type
Full-time
Description
Provide technical support and troubleshooting assistance to end-users, ensuring smooth day-to-day operations of all IT systems. The first point of contact for resolving technical issues related to hardware, software, and network systems
Primary Duties And Responsibilities
Job Type
Full-time
Description
Provide technical support and troubleshooting assistance to end-users, ensuring smooth day-to-day operations of all IT systems. The first point of contact for resolving technical issues related to hardware, software, and network systems
Primary Duties And Responsibilities
- Provide ongoing IT support services and training to Lift Power's end users
- Coordinate with and act as a liaison to Lift Power's 3rd Party IT service providers
- Provide various additional technical support such as equipment (pc, laptop, cell phone) deployments or software updates.
- Consistently track work performed inside the company provided ticketing system
- Evening and weekend hours may be necessary, depending on company needs.
- Travel may be necessary to support remote employees.
- Other duties as assigned
- Must have a good phone presence - sound confident and personable
- Be able to de-escalate situations on the phone,
- Well-spoken with strong verbal communication skills
- Self-starter who is comfortable jumping into new situations
