Parts Representative

Job Details

Summary

The Parts Representative is responsible for the day-to-day consultative interaction with customers and technicians to identify, quote, source, receive/ship, maintain inventory, and invoice parts. The position requires extensive use of the computer and various parts software. Responsive sense of urgency, strong communication skills, professional appearance, positive attitude, and support of our company core values are required.

Essential Functions-Kaizen (continuous improvement of process and reduce waste)

• Sales: Ensure that all parts sales and purchases are completed in a timely and a technically accurate manner and that accurate pricing is quoted and invoiced for each transaction. Assist with serving all customers (front counter/phone and service department). Advise customers of possible substitutions such as kits, aftermarket (if OEM preference is not required) or modification parts as needed. Report lost parts sales or sales to competitors (tracking customer S/N’s). Communicate information on market pricing. Receive payment or obtain credit authorizations as required for invoicing. Examine returned parts to determine if defective or previously installed, and exchange parts or provide refund with manager’s approval. Maintain a clean, orderly, and safe parts area and appearance.
• Inventory Control: Correct discrepancies between inventory records and shelf quantities as necessary. Utilize operating system to track demand and establish min/max criteria. Ensure technicians receive correct parts according to demand, including van stock replenishment. Maintain parts return records. Warehouse parts in stockroom according to the business system. Promptly restock all unsold merchandise and properly tag defective items to place in warranty bins. Return all unsold merchandise immediately to the correct stock location. Manage customer consignment inventory as applicable. Ensure that all parts are posted to work orders. Update Softbase when parts arrive. Post parts from Receivers with pricing and freight costs. Verify when order is placed and confirm with vendor invoices. Manage rebuildable cores. Follow cycle count guidelines and schedule.
• Relational: Establish rapport as a trusted resource with customers and suppliers. Work closely with our Sales team on scheduling customer visits as needed to build relationships and verify we are meeting the customers’ expectations.
• Training: Participate in training to stay current on new product bulletins and catalogs. Attend meetings and training classes as requested. Participate in the on-line Toyota Certification training to obtain Bronze level within the first year of employment.

Other Functions

• Able to work effectively in a team environment, responding as necessary in the absence of other dealer personnel.
• Work with Accounting to establish accounts with new suppliers or setting up credit for new customers.
• Receive inbound and ship outbound parts.
• Stock replenishment of Service Trucks
• Assist with inventory duties.
• Coordinate pickup and delivery of parts for customers and vendors as directed.
• Assist with other duties assigned and directed by Management within the framework of Lift Truck Center Inc.’s objectives.
• Adhere to all company policies and procedures.
• Control expenses related to ordering and shipping parts to increase profitability.

• Ability to ask relevant questions combined with listening skills to obtain the right part based on customer’s description.
• Ability to reason and negotiate good business decisions on behalf of the company.
• Strong focus on customer service.
• Ability to promote and sell products.
• Knowledge of business math, lift trucks including their designs, uses, repair and maintenance.
• Strong knowledge of Microsoft Office, Internet, and business operating software.
• Basic knowledge of office machines, including copier, fax, and printer.
• Able to communicate effectively (through email and verbal communication) as appropriate for the needs of the customer and coworkers.
• Strong attention to detail
• Able to process work with accuracy.
• Able to perform multiple tasks simultaneously.
• Punctual and dependable attendance; depending upon rotation from Parts Manager, normal hours are either 7:30-4:30 or 8:00-5:00
• Ability to occasionally work a flexible schedule to ensure customer needs are met.
• Able to organize and prioritize numerous tasks and complete them with a strong sense of urgency.
• Demonstrates openness to new procedures, technology, and structure.

Physical Requirements and Working Conditions

• Ability to do occasional lifting of up to 75 lbs.
• Able to work flexible schedule, including some evenings and weekends.
• Employee is subject to outside environmental conditions occasionally, inside conditions frequently, with protection from weather conditions but not necessarily from temperature change.
• Employee must maintain valid Class E driver’s license and be able meet the requirements of the Company vehicle insurance carrier.
• Employees are expected to be capable of fulfilling all jobs necessary to complete the department’s daily tasks i.e., taking calls, quoting, placing orders, stocking shelves, and shipping orders.

Education/Work Experience

• High School Diploma or GED required.
• Valid Class E Driver’s License, one-year of experience in a related business, or one year certificate from a college or comparable education is preferred.