What are the responsibilities and job description for the Inbound Call Center Representative position at Light Source Lighting?
Inbound Call Center Representative
What is Light Source Lighting & Why are we so cool?
We are a Team on an Entrepreneurial Journey to Solve Problems, we think outside the box of a customer’s typical online experience. We maybe small but we move fast.
Why this is the best call center opportunity in Chicagoland:
We are looking to grow our Customer Service team and we are seeking a bright, enthusiastic, innovative mind who wants to learn the ever-changing world of e-commerce customer service in an entry-level position. You must thrive on being a self-starter and be passionate about contributing towards common goals. We are looking for someone who embraces challenge and will speak up and ask for more opportunities to learn and contribute. Specifically, he/she will assist customers in post-sale order requests, while meeting and exceeding all Light Source Customer Service goals.
ESSENTIAL FUNCTIONS:
- Receive inbound calls, including transfers from sales, from end consumers with order related questions or issues.
- Place outbound calls or emails to customers with follow-up information.
- Perform basic functions within company system: submitting replacement requests, submitting return requests, submitting cancellation request, processing credit card payments and credits.
- Meet quality assurance requirements and other key performance metrics as outlined by the company.
- Identify and contribute ideas or opportunities to drive process improvements and efficiency.
QUALIFICATIONS AND SKILLS:
- BS or BA in a related preferred
- Customer Service and Call Center Experience preferred
- Clear understanding of sales and customer service principles
- A strong grasp of Internet navigation
- Ability to multi-task in multiple electronic media
- Working knowledge of the Microsoft Office
BENEFITS INCLUDE:
- Medical Insurance
- 401K with Company Match
- Paid Holidays
- Paid Time Off
- Direct Deposit
- Company Sponsored Events and Celebrations
- Did we mention, an environment with great people, and good vibes
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $17 - $18
