What are the responsibilities and job description for the Customer Success Engineer position at Lightbits Labs?
We are looking for a talented Customer Success/Post-Sales Support Engineer. As a Customer Success Engineer, you'll be part of a winning team developing and deploying the latest state-of-the-art technologies. You will be working on systems with a direct impact on the customer experience. Your duties will include seeking resolution to problems and mitigating risk, training the customer’s technical personnel and being the voice on the customer at Lightbits. You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. This position is based in the USA within the Central or Eastern time zone.
Responsibilities
- Being a part of Lightbits post-sales and customer success activity, working with customers to resolve complex technical issues
- Understanding customer scenarios and collaborating closely with engineering groups to resolve the issues and developing unique solutions, always ensuring a customer obsessed experience has occurred
- Using knowledge and experience to improve the Lightbits product supportability, quality and existing processes
- Representing the voice of the customer
- Writing, updating and enhancing training programs for the customers
Desired Skills and Experience
- Proven experience working with external customers
- Positive attitude, high availability, motivation, engagement, and persistence
- Strong debugging/troubleshooting skills
- Strong understanding of support processes – handling tickets, monitoring, processes and metrics
- Ability to solve complex problems independently in complex, fast-paced environment
- Experience working with storage systems
- Experience with Linux operating system administration, and Shell scripting
- Understanding of network technologies and protocols (e.g., Ethernet, TCP)
- Experience with Python – advantage
- Familiarity with system security and performance tools - advantage
- Excellent verbal & written communication skills
- U.S. citizenship - mandatory
- Readiness to travel
- At least 3 years of relevant experience
- A Bachelor’s degree in Computer Science, Software or Electrical Engineering, or related fields - or commensurate experience