What are the responsibilities and job description for the Facilities Technician position at Lightcurve Internet?

About Lightcurve

Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies.

In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities.

Position Summary

Facilities Technicians work both inside and outside to build, install, test, and repair telecommunication and broadband services for residential and commercial customers. Candidates need to be comfortable with the primary responsibilities and qualifications listed below. If you feel you are a close fit, but have weaknesses, please list them.

Key Responsibilities

Primary

Installation of Fiber and Coax Internet, Voice, and Streaming TV services.
Installation of aerial or underground fiber, copper, and coax drops.
Place aerial or underground coax and fiber cable.
Educate customers on use of services.
Analyze quality and determine acceptability of services delivered upon completion of installation.
On call during scheduled time periods, and respond to calls as needed.
Operate and maintain assigned vehicle in accordance with company guidelines.
Ensure vehicle is stocked with necessary equipment.
Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution.
Maintain a sense of urgency and consistently meet deadlines.
Accurately completes required paperwork and documentation associated with each job assignment.
Maintain up-to-date documentation on network specifics, configurations, and changes.
Work closely with other technical teams (e.g., technical support, dispatch, central office, engineering, customer service / sales, and management) to align network infrastructure with business needs. Stay updated on industry trends, technologies, and best practices in networking.

Secondary

Performing fiber splicing.

Construction work such as placing cable, installing conduit, and working in open excavations.

Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant.

Measuring Success

Contributing to and developing a performance and results oriented culture.

Behaviors that are aligned with and strengthen company values.

Qualifications

Education

High-school diploma or equivalent required.

Certifications

Must possess a valid state driver’s license and non-negligent driving record.

NCTI / Jones, TIA, WA state low voltage license, or relevant industry certifications a plus.

Current first aid, CPR, or Flagger training a plus.

Requirements

Ability to frequently move / lift 75lbs.

Willingness to work outside in all weather conditions.

Willingness to work in attics, basements, crawl spaces, manholes and other similar places.

Ability to climb poles, ladders, and to be comfortable working aloft with hand tools.

Must be able to work overtime and holidays as service conditions require.

Ability to pass background and pre-employment drug screening.

Experience

Technical training in fiber installation, copper installation, or similar field.

At least 1 year experience as an Outside Plant Technician or Installer.

Hands-on experience with modems, routers, and other network devices.

Skills

Comfortable using computers including hand-held models to update work status and check new assignments.

Demonstrable understanding of technology trends in the digital infrastructure sector and applying such technology to address customer needs and pain points.

A scrappy, nimble, innovative, and hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has passion for competing and winning against larger players in the market.

Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and articulate highest impact initiatives, with sound business judgement and a bias for action.

Personal Attributes

Customer-focused and results-oriented mindset.

Adaptability and willingness to learn and implement new skills and strategies.

Strong organizational and time management skills.

Comfortable supporting customers on site, and in person.

Schedule

8 hour shift.

Day shift.

Evenings, Weekends, and Holidays On Call when needed.

Compensation

Pay : $25-$35 per hour DOE

Paid Holidays

Paid PTO

Medical, Dental, & Vision, and Life Insurance, 401K w / matching

Employee Assistance Program

Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

Salary : $25 - $35

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