What are the responsibilities and job description for the Billing Clerk position at Lightcurve?
About Lightcurve
Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies.
In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities.
Company Culture and Values - At Lightcurve, we are driven by our core values.
· Integrity Upholding the highest standards of integrity at all times.
· Delighting Our Customers: Delivering exceptional experiences that exceed expectations.
· Collaboration: Working together to create successful outcomes for customers and employees alike.
Position Summary
As a Billing Clerk, you will provide financial, administrative and clerical services to ensure accuracy and efficiency of operations and subscriber billing by performing the duties below. Must be able to communicate, collaborate and cooperate with vendors, customers, peers and managers as necessary to meet Company objectives.
Key Responsibilities
May include the following, plus other duties as assigned.
- Processes and monitors incoming subscriber correspondence to ensure accurate subscriber and revenue reporting.
- Verifies discrepancies and resolves subscriber's billing issues.
- Performs day-to-day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
- Prepares and sends out customer disconnect notices and processes temporary and permanent non-pay disconnects.
- Performs various collection actions to facilitate payment of invoices due to the Company by sending bill reminders and making collection calls to outstanding accounts.
- Reviews subscriber accounts for possible assignment and prepares information for the collection agency. Processes closed account refunds for all lines of service.
- Performs auto-pay process for credit cards & ACH processing.
Measuring success
- Contributing to and developing a performance and results oriented culture
- Behaviors that are aligned with and strengthen company values.
- Complete all tasks within the agreed-upon deadlines.
- Ensure that all tasks are completed with precision and attention to detail.
- Develop and deploy strategies for process improvement to streamline workflows.
Experience and Qualifications
- A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has passion for competing and winning against larger players in the market.
- Solid understanding of basic accounting principles, credit practices and collection regulations
- Proven ability to calculate, post and manage accounting figures and financial records
- Data entry skills
- Hands-on experience in operating spreadsheets and billing software
- Proficiency in English and in MS Office
- Customer service orientated and negotiation skills
- High degree of accuracy and attention to detail
- Maintains strict confidentiality
- Works under general supervision
What We Offer
- Competitive salary and a comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A culture that values innovation, collaboration, and customer success.
Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $26
