What are the responsibilities and job description for the Comfort Consultant position at Lightfoot Mechanical Services, LLC?
About the Role: As a Comfort Consultant, you will listen to the needs of customers, working with them to determine the best new equipment to meet their needs. Your strong sales skills, technical knowledge, and customer-centric approach will be instrumental in driving sales, building relationships, and contributing to our continued success. Compensation consists of a salary draw and commissions.
About Us: Our vision is to be every homeowner’s first and only call for all their home service needs. We are a premier home servicing provider that offers outstanding customer service and quality services throughout the entire home.
Key Responsibilities:
Engage with residential customers in person, over the phone, and via email to understand their HVAC needs and offer suitable solutions.
Conduct thorough on-site assessments of customers' HVAC systems, identifying issues, recommending upgrades or repairs, and providing cost estimates.
Present and explain the features and benefits of our HVAC products and services, addressing customer concerns and objections.
Prepare accurate and detailed proposals, contracts, and sales agreements for customers.
Collaborate with the installation team to ensure a seamless handover of projects and exceptional customer satisfaction.
Develop and maintain strong relationships with new and existing customers, fostering customer loyalty and generating repeat business.
Proactively seek out and follow up on sales leads, referrals, and opportunities to expand our customer base.
Stay up-to-date on industry trends, product knowledge, and advancements to deliver informed recommendations to customers.
Achieve and exceed sales targets and quotas, consistently delivering outstanding sales performance.
Maintain accurate records of sales activities, customer interactions, and sales pipeline using CRM software.
Participate in regular sales meetings, training sessions, and professional development opportunities.
Collaborate with the marketing team to implement sales campaigns, promotions, and lead generation strategies.
Qualifications:
Proven experience in HVAC sales, preferably within the residential sector.
Strong sales acumen with a track record of achieving and exceeding sales targets.
Technical knowledge of HVAC systems, products, and services.
Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
Persuasive and confident presentation skills, able to clearly articulate complex HVAC concepts to homeowners.
Customer-centric mindset with a focus on delivering exceptional service and satisfaction.
Self-motivated and driven to succeed, with a proactive and results-oriented approach.
Ability to work independently, manage time effectively, and prioritize tasks.
Valid driver's license and clean driving record.
Interpersonal Qualifications:
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
Highly organized, ability to act quickly while still having attention to detail.
Hold yourself to a higher standard and exhibit a high level of integrity.
Why You’ll Want to Work Here:
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
Performance Pay directly tied to results – Get what you deserve
Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
Secure your financial future – 401(k) with company match
Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
We invest in your future – leadership training that directly results into bigger career opportunities
Learn on the job – continuous education stipends available
Lightfoot Mechanical & Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.
Legacy Service Partners and Lightfoot Mechanical are an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
Experience
Required- 2 - 5 years: Experience in sales
- 2 - 5 years: Must have knowledge of HVAC systems
Skills
Preferred- AC - INSTALL A/C
Behaviors
Preferred- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
