What are the responsibilities and job description for the Patient Access Coordinator Ii position at Lighthouse Behavioral Health and Wellness Center?
Patient Access Coordinator II
Lighthouse Behavioral Health and Wellness Center was founded in 2017 to provide behavioral healthcare services to community members, guided by current, credible research on the factors that lead to positive outcomes in psychotherapy.
Our philosophy centers on integrity, leading by example, and fostering a strong sense of self and community. We are dedicated to helping individuals restore balance and integrity in their family, academic, and social lives; by strengthening character, we empower our clients to feel healthier and inspire meaningful behavioral change.
At Lighthouse Behavioral Health and Wellness Center, our team is committed to transforming the patient experience and delivering exceptional quality care. We are looking for an experienced Intake Coordinator to join our dedicated team of treatment professionals.
The Patient Access Coordinator will oversee all aspects of the patient intake process, including managing care plan members of the intake team, establishing and maintaining positive relationships with clients and referral sources, and addressing customer requests and concerns. This role is essential to the organization's success, requiring outstanding customer service and triage skills
Responsibilities and Duties
- Assist in answering the phones and taking client referrals
- Oversees referrals and admissions through every step of the intake process.
- Assigns cases to contracted clinicians within EHR system
- Maintains and ensures patient information is up to date and accurate in EHR System.
- Establishes and fosters positive working relationships with current and potential referral sources.
- Communicates referrals, admissions, and additional needs with the community relations personnel as appropriate.
- Reviews patient information on the case, including the care plan and medication, to determine needs and conferences with clinical leadership and the Medical and Clinical Director regarding any questions about an individual's care plan.
- Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing a plan of care.
- Reviews patient's medical diagnosis, prognosis, medications, procedures and clinical course.
- Assists billing department with insurance verification and authorization processes.
- Triages clinical calls in collaboration with the appropriate provider and/or Director.
- Completes and submits medication preauthorization requests appropriately.
- Maintains comprehensive working knowledge of contractual relationships and ensures that patients are acting according to the contract provisions.
- Decides which personnel should handle issues when appropriate, keeps the provider and Medical/Clinical Director apprised of concerns, and guides clinical staff towards solutions.
- Assists with problems that arise with vendors, including pharmaceutical and supply organizations.
- Assists supervisory personnel in the planning, implementation, and evaluation of in-service and continuing education programs. Contributes to formulating, revising, implementing, and evaluating organization policies, procedures, goals, and objectives, both short and long-range.
- Actively participates in Quality Assessment Performance Improvement (QAPI) program as directed by supervisors
- Ensures that the seamless transitions of patients to provider relations are communicated by providing direct oversight of patient education of the procedure, medication or treatment.
- Performs other duties and activities as delegated by supervisors.
The above statements are only a representative summary of the primary duties and responsibilities performed by the Patient Access Coordinator. They may also be requested to perform job-related tasks other than those stated in this description.
QUALIFICATIONS & COMPETENCIES
- Bachelor’s degree or higher in human service or related field from an accredited college
- Minimum of 3 years of experience
- Strong interpersonal and communication skills
- Strong cultural competency
- Experience with providing clinical services to children, adolescents, and families
Job Type: Full-time
30.00/hr
Location:
378 Page Street, Suite 201, Stoughton, MA 02072
