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Sales Support Specialist – Residential Design & Remodeling Industry

Lighthouse Contracting Group
Gilford, NH Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/11/2025

About Us :

At Lighthouse Contracting Group, we specialize in high-end design-build remodeling projects. We pride ourselves on delivering exceptional craftsmanship, transparent communication, and a seamless experience from concept to completion. As we grow, we’re seeking a Sales Support Specialist with direct experience in residential design, construction, or remodeling to join our team. This role is far more than sales support—it requires technical understanding, attention to detail, and the ability to coordinate design and project elements with precision.

Why Join Our Team?

At Lighthouse Contracting Group, we’re not just about creating beautiful spaces—we’re about building lasting relationships and fostering a team culture that makes coming to work exciting and fulfilling. Here’s why you’ll love being part of our crew :

  • Industry Expertise : Work alongside a team of professionals dedicated to high-quality craftsmanship and innovation in home remodeling.
  • Growth-Oriented Culture : We invest in professional development, training, and hands-on learning to help you excel in your career.
  • Collaborative Environment : You’ll work directly with our Sales Consultant, designers, production team, and clients to support smooth project execution.
  • Cutting-Edge Tools & Processes : We leverage Buildertrend, HubSpot CRM, and other modern technologies to streamline our operations.
  • Supportive & Fun Team : We take our work seriously, but we also believe in having a great time doing it!

Position Summary :

The Sales Support Specialist will play a critical role in supporting our sales process, ensuring seamless communication, lead intake, coordination, and document preparation. Unlike a traditional sales role, this position requires a strong understanding of residential construction, remodeling, or design principles to effectively assist in project proposals, estimates, and client consultations.

Only applicants with direct experience in residential remodeling, construction, or design should apply.

Key Responsibilities :

1. Client Communications & Coordination :

  • Serve as the first point of contact for potential clients, responding to inquiries via phone, email, and website submissions.
  • Schedule and confirm client meetings, ensuring all necessary materials and agendas are prepared in advance.
  • Maintain professional and timely communication with clients throughout the sales process.
  • 2. Lead Intake & Qualification :

  • Manage incoming leads by gathering essential information and qualifying potential clients based on project scope, budget, and company criteria.
  • Accurately input lead data into HubSpot CRM and maintain up-to-date records.
  • Coordinate follow-ups and track the status of leads to ensure no opportunities are missed.
  • 3. Proposal & Estimate Assistance :

  • Gather and organize information to assist in creating detailed project proposals and scopes of work.
  • Work closely with the Sales and Production teams to develop accurate project estimates and budgets.
  • Assist in preparing and formatting contracts, presentations, and client documents.
  • 4. Operational & Sales Support :

  • Collaborate with design and production teams to ensure alignment on client needs and project timelines.
  • Provide administrative support to the sales team, including calendar management and task prioritization.
  • Assist with special projects that support company growth and efficiency.
  • 5. Process Improvement & Documentation :

  • Help develop and refine Standard Operating Procedures (SOPs) for the sales and client intake process.
  • Identify opportunities to streamline workflows and improve efficiency within the sales team.
  • Qualifications :

    Required : Minimum 2 years of experience in residential design, remodeling, or construction (sales support, estimating, project coordination, or design experience preferred).

    Strong technical knowledge of construction materials, home remodeling processes, and design principles.

    Excellent written and verbal communication skills , with a professional and customer-focused approach.

    Highly organized and detail-oriented , with the ability to manage multiple projects simultaneously.

    Proficiency in HubSpot CRM, Google Suite (Docs, Sheets, Gmail), and Buildertrend (preferred).

    Ability to work independently and collaboratively in a fast-paced, client-focused environment.

    Compensation & Benefits :

    Salary : $55,000 – $70,000 per year (based on experience).

    Full-time, flexible hours.

    Paid holidays and PTO.

    401(k) with up to 4% match.

    Health insurance & health reimbursements.

    Profit sharing & performance-based bonuses.

    Additional Information :

    Must live within a 25-mile radius of our office.

    Background checks will be conducted as part of the hiring process.

    How to Apply :

    If you have a background in residential remodeling, construction, or design and want to contribute to a dynamic, growing company, we’d love to hear from you!

    Email your resume and cover letter to info@lcgnh.com with the subject line "Sales Support Specialist Application"

    Complete our Sales Support Specialist Questionnaire :

    Join Lighthouse Contracting Group and help us illuminate the path to exceptional remodeling experiences for our clients!

    Salary : $55,000 - $70,000

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