ETS Operations Support Technician

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

The ETS Operations Support Technician is responsible for the oversight of shipping and receiving operations for the ETS teams. This position also performs maintenance of the Intake computer lab, equipment, and supplies. Supports the Evidence Coordinator and Intake team with storage facility and coordinates proper disposal of sensitive materials including desktop/laptop computers, hard drives, CD/DVDs, etc. and assists with projects as needed.

What will this person do?

• Shipping/Receiving of packages containing client media/evidence
• Maintain proper chain of custody for all incoming/outgoing packages
• Track all daily incoming/outgoing packages in a log for auditing purposes
• Prepare and coordinate all Shipping Requests from the Client Services, Intake, Production, and Forensics Departments. Including packaging, courier tasks to FedEx facilities
• Local pickups and hand deliveries of physical media within a reasonable radius of the office.
• Keep a full inventory of shipping/receiving supplies on hand (FedEx boxes, shipping tape, etc.)
• Support the Intake teams with evidence handling by connecting hard drives to Intake workstations for access by remote employees.
• Support the Intake team by assisting with the Intake queue as needed (can include, but not limited to, data copying, data archiving, purge requests, etc.)
• Maintains inventory of Intake lab equipment, software, and licensing. Makes recommendations to Intake management.
• Assists with logging all incoming media into the evidence database
• Store, safeguard, and maintain all media/evidence in a storage facility
• Maintain a clean and well organized storage facility
• Assist with the disposition/destruction of evidentiary media as needed
  
  

Bring your passion and together we will shine. It would also be great if you have the following:

• Typically requires 1 year of related experience.
• Familiarity with data copying programs (eg. RoboCopy, FastCopy, and Total Commander) desired.
• Demonstrated experience with computer hardware (eg. handling hard drives, troubleshooting computers, etc.).
• Microsoft Office skills and experience working with Microsoft Windows operating systems
• Data entry experience and familiarity with chain of custody procedures is a plus
• Keen eye for detail, accuracy, and organization – this is an absolute “must have”
• Ability to solve problems, prioritize, and multi-task in a fast-paced deadline-driven environment.
• Excellent verbal, written, and interpersonal communication skills with customer service focus
• Ability to work successfully in a team environment as well as independently.
• Proven ability to maintain confidentiality
• Self-motivated, self-directed and the ability to take initiative and solve problems
• Develop Knowledge of All Shipping vendor procedures (FedEx, UPS, USPS, Courier, etc.)
  
  

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
  
  

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.