Specialty Care Coordinator - Days - 284376

Specialty Care Coordinator - Juneau, AK - Permanent, Full Time - Days

$10,000 Relocation

$52,000.00 - $65,000.00/Year

• Permanent, Full Time Days
• Juneau, AK
• Start date ASAP
• Experience Required: Two or more years’ experience in a healthcare setting – required.
• Associate’s degree or 2 years of college in social work, social services, healthcare administration, business administration or related field. 4 years of relevant professional level experience may be exchanged for a degree.
• Primary care or specialty clinic experience preferred.
• Knowledge of: In-depth medical terminology and Safety and infection control principles.

Key Essential Functions and Accountabilities of the Job

• Assists the Specialty Care Team in coordinating safe, effective, efficient, equitable, patient-centered care.
• Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services.
• Communicates regularly with patients and caregivers regarding referred services.
• Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality. Decisions must be made with weighted consideration and awareness of their impact on patient care and outcomes.
• Supports care coordination within and outside of the health system to ensure a consistent, effective, supportive system of care.
• Tracks and maintains case management coordination data.
• Works autonomously to assess frameworks and identify solutions at an individual, community and system level. Will seek supervisor support when indicated and/or necessary.
• Schedules patient appointments, answers clinic calls, monitors and communicates to patients through WellApp messaging.
• Generates patient letters and completes relevant forms as needed.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Collaborates with the Specialty Care team members to establish plan of care to maximize patient healthcare outcomes.
• Coordinates and facilitates both incoming and outgoing patient referrals within the facility and outside facilities, including necessary prior authorizations.
• Verifies patient’s insurance profile and demographics are current and update as needed.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Fosters partnerships through teamwork and utilizes resources effectively.
• Submits and coordinates patient travel requests to Patient Travel, including Letter of Medical Necessity, escort information, and housing needs.
• Supports Specialty clinical staff, works with team to ensure coverage of front desk and scheduling for all service lines.
• Monitors and updates schedules for Specialty clinic: checking patients in, noting cancellations, and filling open slots with cancellation lists as available; utilizes and manages all incoming Well App, voicemail, email, and phone lines.
• Monitors all scheduled patients upcoming appointments and completes preregistration ensuring correct provider information and verifying insurance eligibility.
• Verifies provider IT accounts, travel, and housing requests.
• Coordinates educational in-services provided by the specialty clinic providers if needed.
• Responsible for promoting, encouraging, and displaying the highest level of customer service, professional behavior and courtesy to patients and staff.
• Completes data collection as requested by leadership.
• Assures all data is input into designated database for ease of communication across the consortium.

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Experience:

• Social Work, Social Services, or healthcare admin etc: 2 years (Required)
• healthcare setting: 2 years (Required)

Ability to Relocate:

• Juneau, AK 99801: Relocate before starting work (Required)

Work Location: In person

Salary : $52,000 - $65,000