What are the responsibilities and job description for the Desktop Support Technician position at Lighting Services Inc?
Description
Lighting Services Inc (LSI) is the premier manufacturer of Track, Accent, and Display Lighting Systems. Since 1958, LSI has been dedicated to designing, engineering, and manufacturing the highest quality lighting systems. Our reputation for creativity, innovative design, and leading technology, coupled with specification grade products and intelligent personalized service, has made us the manufacturer of choice among the most discriminating specifiers of lighting. It is the appreciation, respect, and continued support of our clients that we use to measure our success.
The Desktop Support Technician will assist employees in troubleshooting and resolving computer-related issues.
Responsibilities:
- Handles inquiries from users on a variety of software and hardware issues.
- Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
- Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
- Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
- As experience increases, provides training on hardware and software use to end users.
- Assign helpdesk tickets and escalate tier 2 tickets accordingly.
- Manage VOIP phone system. Assign & manage employees desk phones.
- Printer administration: manage printer issues, replace toner, request printer repair from vendor.
- Troubleshoot hardware, network, configuration, application issues with devices.
- Manage remote connectivity/VPN for users.
- Manage/create new Active Directory, Email & Epicor accounts for users.
- Install desktop applications.
- Ninja administration – remote access, windows updates.
- Performs other related duties as assigned.
LSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals.
Excellent verbal and written communication skills.
Excellent interpersonal and telephone skills.
Proficient in Microsoft Office Suite or related software.
Willingness to have telephone conversations monitored for quality assurance.
Applications:
Microsoft Office 365Adobe Suites
Ninja RMM
VMware vSphere/Horizon
Remote Desktop
Command Line & Powershell
Active Directory Users & Computers
Group Policy Management
DHCP, DNS
Trend Micro Hosted Email Security knowledge a plus
Epicor ERP knowledge a plus
AutoDesk/Solidworks knowledge a plus
Education and Experience:
BA in Information Technology/Cybersecurity
At least two years of work-related experience with multiple software packages preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 30 pounds at times.
