IT Support Technician

Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world’s first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads.

Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter!

If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders.

Lightmatter is (re)inventing the future of computing with light!

Lightmatter is seeking a rockstar IT technician who can provide a world-class support experience for our users. You’ll work daily with our internal customers (our users), providing everything from basic troubleshooting to advanced technical support.

Responsibilities

• Provide technical support for Macs, Windows PCs, and all our software for our in-office team and remote staff.
• Manage, maintain, and troubleshoot conference rooms and AV equipment.
• Troubleshoot technical issues, including laptops, desktops, mobile devices, printers, and basic network connectivity.
• Conduct onboarding and offboarding training and help users hit the ground running!
• Educate and train users on best practices for security, software, and new technology.
• Prepare laptops for new users, replacements, and spares.
• Provide software and hardware installations and upgrades, focusing on a great user experience.
• Collaborate with IT and other technical staff to solve complex technical problems.
• Work with our ticket system to track and manage all of your great work.
• Keep track of all IT assets in our asset system
• Create documentation for our support processes and keep our internal knowledge base current.
• Participate in and support IT initiatives, including being a critical part of org-wide rollouts.
  
  

Qualifications

• 2 years of experience in a dynamic and fast-moving IT support team
• Experience supporting both Mac and Windows PCs in a corporate environment
• Experience working with and troubleshooting Google Workspace and Slack
• Basic knowledge of networking and networking concepts
• Working knowledge of identity systems like OKTA
• Ability to troubleshoot, solve problems, and escalate when needed.
  
  

Preferred Qualifications

• Amazing customer service skills and a passion for pleasing our users.
• Excellent written and verbal communication skills and the ability to work with technical and non-technical people alike
• Ability to multitask and prioritize in a very fast-paced, startup environment
• Entry-level IT certifications (CompTIA A , Network , Microsoft Certs, etc.)
  
  

We offer competitive compensation. The base salary range for this role determined based on location, experience, educational background, and market data.

Salary Range: $74,000 USD - $80,000 USD

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Retirement Savings Matching Program
• Life Insurance (Basic, Voluntary & AD&D)
• Generous Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave
• Short Term & Long Term Disability
• Training & Development
• Commuter Benefits
• Flexible, hybrid workplace model
• Equity grants
  
  

Lightmatter recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Export Control

Candidates should have capacity to comply with the federally mandated requirements of U.S. export control laws.