Retail Customer Service Agent

Description

Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs. Find us at: www.lightology.com

Position: Retail Customer Service Agent

Position reports to the Showroom Manager

Job Location: Chicago, IL 

Job Type: Full-Time

Pay Rate: $18.00 to $22.00

The Retail Customer Service Agent must be a highly motivated individual who is eager to accept additional responsibilities when needed. Provides service to customers within a lighting distributor, including answering questions via phone, email, and chat. Communicates with internal personnel regarding the completion of customer transactions and the resolution of customer questions or problems. Supports sales staff in ensuring orders processed are completed to customers' satisfaction. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, can multitask and complete projects in a timely manner. 

Responsibilities

• Communicate with clients on the status of their orders.
• Provide tracking on orders that have shipped.
• Offer suggestions/substitutions when items are backordered.
• Ascertain information on the status of clients’ orders prior to the due dates.
• Assist purchasing, sales, and/or inventory management with check on availability of product, delivery or cost.
• Work with purchasing to ensure that orders ship in a timely manner.
• Complete a daily back order report to assure clients are up to date with delivery information.
• Answers customer service calls, questions and complaints in a prompt manner.
• Initiate internal communications and information related to the service of clients and the completion of their transactions.
• Follow the security and other operational procedures for the computer and point of sale environment.
• Occasionally assist clients with selecting lighting of their choice.
• General warehouse duties that may include such tasks as labeling, organizing, moving product or displays, and initiating. warehouse transfers, in addition to other warehouse responsibilities.
• Assist staff electricians with resolving customer issues and Showroom maintenance or upgrades.
• Perform opening and closing duties, potentially including unlocking/locking doors, turning on light fixtures, and preparing the Showroom for customers, as well as checking in contractors.
• Maintaining customer appointments and welcoming customers, potentially including taking temperature checks, and other duties as required by the business.

Benefits

• Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment.
• 401(k) Retirement plan after 6 months of employment. 
• Up to 80 hours of accrued Vacation Paid Leave, prorated your first year. 
• State and locally-regulated Paid Sick Time. 
• Paid Company Holidays, after 30 days.
• Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment. 
• Company-sponsored Life with AD&D Insurance Coverage.
• Optional Enrollment in Health Care and Dependent Care Flexible Spending Account (FSA).

Requirements

• Previous experience working in a high-volume customer service function in a retail, design or manufacturing environment.
• Good organizational skills and communication skills.
• Basic knowledge of Microsoft Word and Excel.
• Knowledge of lighting or electrical products would be helpful, but not required.
• Must have availability on Saturdays.
• Must move equipment, product or displays up to 50 pounds.

Salary : $18 - $22