What are the responsibilities and job description for the Project Coordinator position at Lightpath?
Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job Summary
The Project Coordinator will provide various levels of support to the Client Services team. Responsibilities of the Project Coordinator will include creation and management of customer reporting, customer data research and order processing. The Project Coordinator will focus highly on Client Services support, ensuring accuracy and completion of all requests.
Responsibilities
- Assist with order processing for Client Service’s team in an accurate and timely manner.
- Ensure orders are processed in compliance with company policies and procedures.
- Ability to effectively represent the Client Service’s team to multiple departments to assist in expediting the order process, improving the quality and accuracy of orders.
- Create and manage monthly and quarterly customer reporting requests.
- Maintain knowledge and understanding around internal tools and systems.
- Partner with a variety of teams to strategically support the Client Services team.
- Make accurate and timely decisions based on Client Service Manager’s needs and business requirements.
- Contribute to special projects and ad hoc requests, as requested.
Qualifications
- 2 years’ experience in telecom or other technology related fields.
- Telecommunications product knowledge preferred.
- Articulate, with strong verbal and written communication skills with ability to create business correspondence and detailed procedural documentation.
- Must possess excellent telephone and strong interpersonal relationship skills.
- Ability to communicate and work closely with various departments and levels of management.
- Excellent time management skills with ability to prioritize with tight deadlines required.
- Able to multi-task in a fast paced, high-pressure environment.
- Able to function efficiently in a collaborative environment.
- Ability to work independently and be self-motivated.
- Experience using Microsoft Office Suite essential, experience with Salesforce.com preferred.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
