What are the responsibilities and job description for the Tech Advanced - ISP Installation position at Lightpath?
Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job Summary
Performs installation and repair of Lightpath telecommunications equipment and services located in Central office locations throughout the NY/MA footprint. Works with minimal supervision. Understands all major aspects of installation and troubleshooting of Telecommunication equipment, including associated power and data wiring (copper/fiber) at central office locations. Have thorough understanding of CWDM/DWDM/Ethernet, TDM, SONET, IP. Ensure that the company’s technical requirements are met, and satisfaction is achieved with all aspects of the installation and/or service. Generally, I work on assignments from facility and circuit inventory systems using standard procedures, tools, and equipment. Strong communication skills used in order to communicate with co-workers, peers, vendors and management.
Responsibilities
- Perform installation, turn-up and support of Lightpath services at various LP Head Ends and data center locations.
- Configure, install and test Fiber Optic based Data services.
- Assemble, configure and install electronic components supporting Ethernet, IP, TDM, SONET and VOIP protocols at Head Ends throughout the NY/MA region.
- Manage the receipt of work-orders and dispatching to the locations as needed to complete assignments.
- Conduct all necessary testing of services for Voice, Data, Internet, and Ethernet services.
- Connect AC or DC power to various types of Telecommunications equipment and verify back up battery functionality as required.
- Configure core equipment per Design Layout Record (DLR) using the latest Methods & Procedures documentation.
- Receive daily assignments from Work Force Management System.
- Interface with internal departments, customers, external client vendors and Service Activation personnel to resolve issues preventing the successful completion of customer orders.
- Responsible for accurate data entry into various Lightpath databases, including all applicable testing results and photos of work completed.
- Operates and maintains company vehicle, test equipment and inventory, per company guidelines.
- Travel regionally to perform duties.
- Ability to work on-call rotation is required. Ability to work flexible hours, including evenings and weekends when necessary.
- Performs other duties as assigned.
Qualifications
- 5 years’ experience installing and provisioning telecommunications equipment.
- Bachelor’s degree or equivalent work experience.
- Thorough understanding of all phases of network installation, including Ethernet, DWDM, CWDM, SIP, VOIP, WAN/LAN and TCP/IP applications.
- Must have a high-level understanding of the following protocols, architectures, operating systems, programming languages or tools: TCP/IP, OSPF, Ethernet, Network Protocol Analyzers, Traceroute, Ping, SNMP.
- Valid state driver’s license applicable to state law.
- Experience with telecommunications test equipment (VeEX TX320, TX340, Optical DATA analyzers, Fiber Optic Light meters, AC and DC power meters).
- Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $85,000- $95,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.
Salary : $85,000 - $95,000
