What are the responsibilities and job description for the Customer Engineering Specialist position at Lightserve?
JOB TITLE: Customer Engineering Specialist
DEPARTMENT: Customer Engineering
SUPERVISOR: Sr. Customer Engineering Manager
SUMMARY: The Customer Engineering Specialist will be responsible for assisting Customer Engineering and the Sales Team in finding the correct solutions for projects and roll outs we are working on. This position will also be responsible for developing drawings, fixture schedules, submittal packages, pricing, etc. for multiple projects being worked on within the organization. This position must conform to all corporate policies and procedures and uphold ethical standards.
This position will embody Lightserve’ s core values, exemplifying them with the utmost integrity. Employee will represent Lightserve and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.
DUTIES AND RESPONSIBILITIES:
- Assist in understanding client requirements and preparing competitive quotations and bids that meet expectations.
- Review bid materials and provide alternate recommendations to align with customers’ budgetary needs.
- Support internal teams with accurate and timely development of program scope and pricing.
- Communicate professionally with customers, responding promptly to inquiries and providing support throughout the project lifecycle.
- Develop and maintain positive relationships with lighting manufacturers and labor partners.
- Negotiate pricing and availability with vendors under supervision.
- Learn to solution lighting and controls systems, including emergency lighting, in compliance with local codes and life safety requirements.
- Use tools such as AutoCAD, DIALux, AGI32, and other software to support project designs from concept to completion.
- Maintain knowledge of lighting and controls products, including major product lines, and their applications.
- Assist with on-site audits and help execute seamless audit plans.
- Utilize platforms such as Excel, audit applications, and the company’s account management system to support project management.
- Ensure that projects meet quality standards and adhere to local code requirements.
- Support the Sales Team by providing information on lighting and controls products and assisting with customer presentations.
- Research and evaluate lighting and controls products, sharing findings with internal teams, leadership, and customers as needed.
- Participate in educational workshops, review professional publications, and engage in networking opportunities to enhance technical knowledge.
- Take on additional tasks and responsibilities as assigned by management.
QUALIFICATIONS AND SKILLS:
Education and Certifications:
- Associate or bachelor’s degree.
- Professional Lighting Certification preferred (LC, CLCP).
Required Qualifications:
- Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
- Customer service focus with the ability to respond to requests in a timely manner.
- Ability to work in a fast-paced environment with several competing priorities as part of a team.
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
- Outstanding communication and presentation skills (verbal and written).
- Proficient in Microsoft Office Suite.
- Ability to travel, occasionally overnight.
Preferred Qualifications:
- Associate or bachelor’s degree in related field.
- Commercial and/or Industrial lighting experience.
- Knowledge of Auto CAD LT.
- Understanding of/proficient in lighting calculation software.
COMPANY BENEFITS:
- Company‐paid medical and dental premiums for employees on our base plan.
- Paid parental leave
- Access to vision and other ancillary benefits.
- 401(K) including company match after one year.
- Company paid long‐term disability and life insurance.
- Paid time off plus 10 company‐paid holidays.
- Current hybrid work schedule after successful on-boarding period ‐ (3) days in the office and (2) days remote.
WORK ENVIRONMENT:
- Office, cubicle, or workstation
AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.
