Case Manager Supervisor/Director

SUMMARY OF RESPONSIBILITIES: 

Identifies client’s needs by assessing client situation and availability of resources. 

MINIMUM QUALIFICATIONS: 

High school diploma or equivalent with counseling experience and/or college course work in psychology or related field Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating  skills; strong people skills to provide excellent internal and external customer service 

ESSENTIAL DUTIES/RESPONSIBILITES: 

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client,  assisting client in completing applications; link service system to client to meet and obtain basic human needs;  arranges for appropriate transportation.  Educates client by explaining program requirements, options, interpretations, and determinations. 
• Monitors service delivery by follow-up interviews with client and/or provider source. 
• Provides emergency/crisis intervention services by referring client to other appropriate programs. • Maintains client records by documenting client’s situation and client’s own actions; accurately completes  required paperwork procedures. 
• Complies with federal, state and local legal requirements by studying existing and new legislation; informing  management of needed actions. 
• Maintains customer confidence and protects operations by keeping information confidential; following  established confidentiality policy and procedures; maintaining professional boundaries with clients. • Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation. 
• Adheres to the Lightshare Mission and Pillars: Compassion (show empathy and genuine care for the well-being  of our colleagues, the people we serve and our community); Acceptance (create an environment where  everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat  every individual with dignity, courtesy and consideration; value the opinions and contributions of others);  Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively  contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us). 
• Maintains a professional working relationship with all persons served including a demonstrated commitment to  person centered care and recovery-oriented approaches to care.  
• Completes all other duties and special projects as assigned. 

CORE COMPETENCIES  

Demonstrates Dependability: 

• Arrives to work on time according to agency policies 

• Uses leave time according to agency policies 

• Completes documentation/paperwork and projects within deadlines 

Demonstrates Flexibility & Initiative:  

• Assumes additional responsibilities and a willingness to assist colleagues 

• Works different shifts when necessary 

• Recommends program changes and improvements 

Demonstrates Teamwork:  

• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and  community professionals 

• Attends and participates in required staff meetings and agency-wide committees 

• Receptive to direction and feedback from supervisor