Opioid Track Case Manager

Position Summary:   Identifies client’s needs by assessing client situation and availability of resources  

Educational Requirements:   High school diploma or equivalent with counseling experience and/or college course work in psychology or related field

Special Skills:   Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service.

Position Duties:

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
• Educates client by explaining program requirements, options, interpretations, and determinations.
• Monitors service delivery by follow-up interviews with client and/or provider source.
• Provides emergency/crisis intervention services by referring client to other appropriate programs.
• Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
• Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
• Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
• Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.

CORE COMPETENCIES 

Demonstrates Dependability: 

• Arrives to work on time according to Lightshare policies.

• Uses leave time according to Lightshare policies.

• Completes documentation/paperwork and projects within deadlines.

Demonstrates Flexibility & Initiative: 

• Assumes additional responsibilities and a willingness to assist colleagues.

• Works different shifts when necessary.

• Recommends program changes and improvements.

Demonstrates Teamwork: 

• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.

• Attends and participates in required staff meetings and agency-wide committees.

• Receptive to direction and feedback from supervisor

Demonstrates Professionalism:

• Conducts self in a professional manner with colleagues, peers, and clients.

• Recognizes the rights of clients; and will always protect client’s privacy by following Lightshare, State, and Federal mandated privacy procedures and regulations. 

• Always adheres to Lightshare Code of Ethics.

• Complies with all agency policies and procedures, laws, and regulations under which Coastal operates.