What are the responsibilities and job description for the IT Systems & Support Engineer position at Lightspark?
The Internet lacks a protocol for money. Lightspark is building the tools and services to make it happen. Lightspark builds enterprise-ready infrastructure for open payments for the Internet at scale using the Lightning Network. An always-on, low-cost, universal payment network will completely transform how money is moved, enabling businesses and developers to transform existing solutions and build new financial systems, services, and processes accessible to everyone, transcending geographical restraints. Lightspark is headquartered in Los Angeles, California, but serves the world.
We are seeking a proactive and detail-oriented IT Systems & Support Engineer to manage and optimize our internal systems, tools, and workflows. In this role, you will oversee identity and SaaS management, streamline onboarding and offboarding processes through automation, and enhance cross-departmental efficiency. You'll also support device management across various platforms and provide hands-on assistance to address user questions and technical challenges. This position offers the opportunity to collaborate with diverse teams and contribute to a seamless and efficient IT environment.
WHAT YOU'LL BE DOING :
- Build, manage, and maintain the organization's Identity Provider (IDP) to ensure secure access control.
- Administer and optimize key SaaS platforms, including Google Workspace, Slack, Zoom, and emerging tools.
- Drive automation initiatives, including onboarding and offboarding workflows, to improve efficiency and scalability.
- Support mobile device management (MDM) systems, with a focus on Intune for Windows / Android and Jamf for Apple devices.
- Provide day-to-day technical support and troubleshooting for employees, including hardware, software, and system-related issues.
- Collaborate with teams to implement efficient processes and solutions that enhance productivity.
- Develop and maintain clear documentation for IT procedures, applications, and workflows.
WHAT WE'RE LOOKING FOR :
Lightspark is on a mission to build an open payment protocol for the Internet at scale and therefore we're committed to creating a more inclusive and diverse workplace to reflect the customers we serve. We welcome interest from individuals of all backgrounds and levels of experience who share our mission. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the State of California Fair Chance Initiative for Hiring.
