What are the responsibilities and job description for the Corporate Technology Manager position at Lightspeed DMS?
Job Description
Job Description
Company Overview :
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500 dealers across North America with the tools and technology they need to manage their dealerships.
This role is crucial for managing our outsourced internal IT operations and potentially building an in-house IT practice from the ground up. The ideal candidate will be dynamic and have a proven track record in IT management, with the ability to seamlessly transition between overseeing third-party managed services and developing internal IT capabilities. As the sole representative of our internal IT department, this individual will be the primary point of contact for IT-related issues within the organization.
Jump start your Lightspeed experience by being in our South Jordan, UT office five days a week . Leverage the best our inclusive office environment offers – teamwork, community, face-to-face interactions, access to resources, and idea sharing.
What you'll do :
- Oversee and manage the relationship with the third-party IT service provider to ensure efficient and effective IT operations.
- Develop and implement IT strategies that align with the company's business goals.
- Lead, mentor, and develop a high-performing IT team, whether outsourced or in-house.
- Ensure the third-party IT service provider meets all SLAs and performance metrics.
- Monitor and manage IT budgets, ensuring cost-effective solutions and services.
- Implement and maintain IT policies, procedures, and best practices.
- Serve as the primary point of contact for IT-related issues for headquarters staff and remote employees, ensuring timely resolution of issues by coordinating with the outsourced IT team as needed.
- In partnership with our outsourced IT services vendor, evaluate and recommend new technologies and solutions to improve business processes and support growth.
- Plan and execute the transition from outsourced to in-house IT operations, if required, based on research comparing build within vs. maintain outsourced to third-party model.
- If decided to move within, develop a roadmap for building an internal IT practice, leveraging existing processes and systems established by the third-party provider.
- Ensure compliance with relevant regulations and standards.
- Identify and mitigate IT risks, including cybersecurity threats, as applicable within the corporate technology footprint.
- Maintain disaster recovery and business continuity plans for our corporate technology platforms.
- Partner with the Security leader to enhance the corporate technology security posture.
- Participate in SOC audits, ensuring compliance and readiness.
- Collaborate with senior management and other departments to understand IT needs and provide appropriate solutions.
- Communicate IT performance, issues, and strategies to stakeholders.
What you'll have : Qualifications :
Preferred Qualifications :
Inclusion and Diversity at Lightspeed :
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement :
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note :
Applicants must be authorized to work in the U.S.
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