Order Processor/Customer Service

Job Overview
This role provides a critical interface to our business. They communicate directly with sales reps, sales leaders, and upper management. The day-to-day requires a combination of technical skills, attention to detail, and strong communication ability to ensure a smooth and efficient order processing experience. An Order Processor receives customer purchase orders and reviews them for accuracy and completeness. They digitally record relevant information regarding the various aspects of the order to ensure the factory builds what the customer ordered. The Orders team is one of the key elements within Ligman that makes our brand known for our speed and ease of doing business.

Responsibilities

Data processing: Reviewing purchase orders for accuracy and compiling the relevant data into an order. Compiling product information from reference documents for inventory and assembly. Identifying and addressing errors or inconsistencies in orders to prevent delays or misunderstandings.

Communication: Serving as a primary point of contact for the customers. Providing them with order & product information and updating documentation when requested. Professionally addressing their issues, questions, or complaints, or forwarding them to the appropriate department. Working with sales, inventory, factory, and shipping departments to ensure timely order fulfillment.

Qualifications

• High school diploma or equivalent; additional education a plus.
• Previous experience in order processing, data entry, customer service, or a related role a plus.
• Prior experience in luminaire manufacturing or distribution a plus.

Other Knowledge and Skills

• Customer centric attitude
• Strong attention to detail, problem solving, time management, and organizational skills.
• Computer skills; MS Office365.
• Excellent communication skills, both written and verbal; the ability to handle issues and complaints professionally.
• Willingness & ability for knowledge sharing, contributing, and learning from others.

Our Culture

We foster an environment where diverse perspectives thrive and where passionate people collaborate, innovate, and grow together. We recognize and value the unique skills and experiences each team member brings to our mission of creating smarter, more sustainable urban spaces.

Equal Opportunity

Ligman Lighting USA is proud to be an Equal Opportunity Employer. We actively seek candidates from diverse backgrounds and experiences, believing that inclusive teams drive better innovation. All qualified applications will be considered in accordance with EEO guidelines.

Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

At Ligman Lighting USA, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Language:

• English (Required)

Ability to Commute:

• Hillsboro, OR 97124 (Required)

Ability to Relocate:

• Hillsboro, OR 97124: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $23