What are the responsibilities and job description for the Intake Specialist position at Ligori & Ligori PA 2022?
About the Job
The Law Office of Ligori & Ligori seeks a strong Intake Specialist.
The Law Office of Ligori & Ligori seeks a strong Intake Specialist.
- Responsible for answering all intake calls and completing intake questions with clients, as well as providing high levels of service to ensure we have a good first impression.
- Responsible for screening all calls and finding out if the client would prefer an intake specialist visit to their home, an office appointment, or email documents.
- If the case appears to have issues schedule the client to visit the office and partner with the supervisor.
- Required to send email to the supervisor, and other intake specialists on every intake call for follow-up. Include attorneys if the cases are catastrophic, or if an attorney’s opinion is needed.
- Add client contact information into Prolaw with new intake, and import the email into the events tab.
- Once we obtain signed contracts on the new case, open the matter in Prolaw, create pre-suit checklist, and complete section one for intake.
- Once we receive the driver’s exchange, send the driver’s exchange to PIG to verify insurance coverage.
- Follow up with the client regarding which doctor they chose and the status of property damage.
- If the client does not have a treating physician, send the client a list of doctors near their home or work.
- Update intake spreadsheet per case, every day through the day.
- Follow up with PIG regarding insurance verification.
- Print the intake email and keep it on the desk until the case is signed.
- Set up and clean up conference rooms when the firm hosts mediations or depositions.
Our Values:
We are a family-friendly law firm that strongly believes in teamwork and taking care of each other. Our core values are the center of our family and the reason for our success. We believe in being Humble, Hungry, and Smart. So, if you are looking for a long-term career where you can be impactful and make a difference, join us today.
Qualifications:
- Exceptional written and oral skills
- Strong computer and software skills
- Strong problem-solving and critical thinking
- Highly organized with a major focus on attention to details
- Customer service oriented
- Good time management
- Ability to be flexible and adapt to different situations
- High sense of urgency
- Must be Bilingual (English - Spanish).
- Team player
About the Company
We are personal injury lawyers who have dedicated our careers to helping those who have been harmed by others. We help our clients receive restitution for their injuries and losses. It is our privilege to offer our legal experience to clients from all over Florida who need assistance in recovering damages for their injuries. The main office is located in Tampa, Florida.
