Assistant Manager

Job Title: Assistant Manager

Function: General Restaurant Operations

Position Overview: Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation, Atmosphere, Inventory, Kitchen Safety, Sanitation, Cleanliness, and Food Preparation. Assists General Manager to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business. Assists General Manager in the selection of Front of House employees. Supports the training and development of restaurant employees. Manages performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles. Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting. Promotes the business, buildssales, increases profits, ensure guest satisfaction, and brand integrity. The Hospitality Manager embraces the companys core values:Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

Accountabilities

People

Performance Management

Hiring & Retaining Talent

Leadership & Coaching

Training & Development

Customer

Guest Service & Atmosphere

Guest Satisfaction

Food & Beverage Quality

Menu & Product Launches

Financials

Deliver Results

Planning & Execution

Inventory Control/P&L Standards

Responsible Alcohol Service

Food Safety/Sanitation

Facility Maintenance & Cleanliness

Safety & Security

Responsibilities

Scheduling & Staffing

Proper Cash Handling

Team Building

Manage Vendor Relationships

To Go Service & Catering

Local Store/Grassroots Marketing

Knowledge, Skills, Abilities

Basic knowledge in Microsoft Word and Excel

General knowledge in full service restaurant operations/hospitality industry

Strong organization and planning skills

Strong operational skills in a customer-service & hospitality environment

Strong coaching skills

Intermediate mathematical computations skills

Ability to communicate clearly and concisely, both orally and in writing

Ability to build relationships at all levels

Ability to handle confidential and sensitive information

Ability to manage changing priorities

Qualifications

High School Diploma/GED

Preferred Restaurant Exp. in a complex, fast-paced environment

Successfully completed Responsible Alcohol Service Training (TIPS) and Food Safety/Sanitation Training (ServSafe)

Core Competencies

Team Player - Develops a positive, respectful, productive and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity

Talent Coach - Continuously develops the competencies of both self and others; identifies needs for top talent while managing root cause for underperforming employees

Customer Focus - Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve service, standards, cleanliness, quality, and friendliness

Results Driven - Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward

Business Acumen - Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are aligned with company goals

Benefits Offered:

• Medical, Dental and Vision Insurance - Partial Employer paid
• Flexible Spending Account option
• 401(k) plan option after 1 year of employment
• Basic Life Insurance - Employer paid
• Short Term Disability Insurance- Employer paid
• Long Term Disability Insurance - Employer paid
• Paid Vacation Time

Salary Range:

$48,000-$58,000