Drop/Count Team Member

Drop/Count Team Members are responsible for all aspects of the drop and count process in accordance with New Hampshire Lottery Commission Regulations and all company policies and procedures, including but not limited to drop pick-up and the transferring of the drop to the Count room, as well as performing the main Count.

• Provide exceptional Guest service while maintaining a positive attitude.

• Collect cash boxes daily in a quick and efficient manner while minimizing interruptions on the gaming floor.

• Conduct the drop set-up, cash box replacement, retrieval, and transportation of the BV carts to the Count room.

• Utilize all drop equipment while taking special care around gaming tables, gaming machines, furniture, doorways, and Guests.

• Unload and reload cash box carts.

• Sort, count, wrap, and record the contents of slot drop boxes according to company standards.

• Balance unaudited totals and generate reports.

• Operate a 10-key calculator, currency counter/automatic bill sorter.

• Unload and reload cash box carts.

• Other duties as assigned.

• Demonstrate strong listening and communication skills.

• Demonstrate problem-solving and critical thinking.

• Must be able to work independently and maintain a high level of performance.

• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

• Focus on teamwork and collaboration with others.

• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.

• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.

• Build lasting relationships by demonstrating honesty, integrity, and effective communication.

• Drive to exceed expectations while remaining accountable and fair.

• Must be at least 21 years of age.

• High School Diploma (or GED or High School Equivalency Certificate).

• Familiarity with accounting software.

• Have basic math skills.

• Proficient in Windows and Microsoft Office Suite.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Yes.

Other Certifications? N/A