What are the responsibilities and job description for the Office Assistant position at Lillie’s Helpers Home Care?
We are seeking a highly organized, reliable, and proactive Office Assistant to support our home care company. The ideal candidate will play a vital role in ensuring the smooth day-to-day operations of the office and contribute to enhancing the overall client experience. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Client Communication:
- Answer phone calls, respond to inquiries, and handle client scheduling.
- Assist clients with any questions regarding services, billing, or scheduling.
- Manage email communication and ensure timely responses to client and staff inquiries.
2. Scheduling & Coordination:
- Schedule caregiver shifts and manage client appointments.
- Coordinate with caregivers to ensure punctuality and readiness for assignments.
- Maintain and update the client and caregiver scheduling system.
3. Data Management & Documentation:
- Maintain accurate and up-to-date client and caregiver records in compliance with company policies.
- Prepare and maintain daily reports on client status, caregiver performance, and any incidents or issues.
- Handle confidential information with discretion and professionalism.
4. Administrative Support:
- Assist with onboarding new clients, caregivers, and staff.
- Prepare and organize paperwork for new client intake and caregiver documentation.
- Handle general office duties such as filing, photocopying, and maintaining office supplies.
- Process client billing, insurance claims, and other financial tasks as needed.
5. Support for Management:
- Assist the management team with various administrative tasks.
- Prepare and proofread reports, presentations, and any other documents required by management.
- Help with marketing or outreach efforts to potential clients and community partners.
6. Compliance & Quality Assurance:
- Ensure all client care procedures and documentation comply with local regulations and company policies.
- Assist with internal audits and quality assurance reviews.
- Track any outstanding compliance or regulatory paperwork.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous office or administrative experience, preferably in the healthcare or home care industry.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Familiarity with scheduling software or care management systems is a plus.
- Ability to work independently and prioritize tasks effectively.
- Strong organizational and multitasking abilities.
- A compassionate and empathetic approach to working with clients and caregivers.
Skills & Attributes:
- Detail-oriented and reliable.
- Ability to maintain confidentiality.
- Friendly and professional demeanor.
- Problem-solving and conflict resolution skills.
- Ability to handle a variety of tasks in a dynamic environment.
Work Environment:
- This is a part-time position.
- Work will be performed primarily in the office, with occasional visits to client locations as needed.
Benefits (Optional):
- Paid time off (vacation, sick leave).
- Opportunities for professional development or training in healthcare administration.
- Supportive work environment focused on providing excellent care.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: No more than 24 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $14
