What are the responsibilities and job description for the Manager, E-Commerce Operations position at Lilly Pulitzer?

Sugartown Worldwide LLC

Job Type : Regular

Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.

Our Brand vision statement is : "Create Your Sunshine, A Resort State of Mind".

Our Brand Equities are : Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

The E-Commerce Operations Manager has the primary responsibility of acting as the Product Owner for the Lilly Pulitzer website and native app, being an advocate and lead for the E-Commerce business, overseeing publishing products and experiences to our digital properties, and managing many of the operational tasks to ensure the site is optimized for the best consumer experience. The E-Commerce Operations Manager will be responsible for advancing customer-first experiences within the digital properties. This position sits within the Digital Commerce Department and will work closely with many stakeholders across multiple teams, with the goal to ensure the highest quality shopping experience exists for the consumer on the Lilly Pulitzer digital properties.

A day in the life...

Act as Product Owner and functional lead for the website and native app. Assist in the development of roadmap to improve the overall customer experience.
Assist in ownership for functional requirements for Jira projects; approve functional requirements.
Work with development team to ensure new functionalities are working as expected.
Be an advocate and leader for the digital business, measuring performance through key indicators.
Report on performance and derive strategic opportunities for improvement based on data.
Partner with UX designer on functionality roadblocks found in testing.
Maintain Jira backlogs. Review tickets and maintain product backlog prioritization.
Partner with Project Managers to ensure deadlines are being met. Coordinate with cross functional teams to ensure tickets are progressing and nearing completion.
Assist with UAT for builds, new project releases, and events across digital platforms.
Provide support in testing tickets that require additional operational set up for final sign off.
Lead testing and set-up of milestone events, including but not limited to : sale, promotions, new experiences.
Contribute to reporting, documentation and knowledge transfer of business and initiatives.
Assist in management of third-party personalization software in relation to our digital channels. Propose & develop tests and personalization in line with goals for improving overall user experience. Report on findings.
Partner with Development, IT, Marketing, Planning and Merchandising to execute projects and goals.
Monitor e-commerce site regularly to check for inconsistencies, errors, and other customer experience or brand-enhancing improvements.
As needed, publish product SKUs and their associated image files to the website, ensuring in advance that all assets are in place to publish products accurately and timely to the website. Manage the informational fields for each product, including writing fabric descriptions, identifying product filter attributes, and maintaining consistent templated descriptions to better improve the customer experience on the website. Work with Marketing team to receive and review product descriptions. Work with technical design and merchandising teams to enhance product information for consumers where applicable.
As needed, publish content to landing pages, associated categories and on-site ads to the website ensuring that all images click through to the correct URLs and publish at the correct time.
Note, associates may be asked to perform duties that are outside the specific functions that are listed.

Qualifications for the Position

A four-year college degree is required, preferably with a major / minor within marketing, business, communications, or closely related subject.

5-8 years of E-commerce experience, preferably in the fashion or retail industry.

Excellent communication skills, analytical and problem-solving abilities.

Strong team player with leadership qualities.

Excellent attention to detail, follow-up, and organizational skills.

Strong planning and time-management skills, with demonstrated ability to handle multiple tasks simultaneously, prioritize projects, and meet deadlines.

Ability to work well across multiple departments and independently, as well as the ability to interact productively within team meetings.

Strong and palpable "sense of urgency" for implementing courses of action.

A strong understanding of e-commerce and digital landscapes, apparel retailing, and a strong desire to learn the nuances of selling online, and the ability to seek and understand industry trends.

Proficient with Microsoft Office functions.

Our Core Values : The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.

We take pride in the pursuit of excellence

We create our own path

We become stronger together

We operate with integrity

We make the world a brighter place

We continuously improve

We have fun in the process

Doing Our Part

As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally-friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.

A Little More to Know...

This position is classified as full-time salaried; it is exempt and is not eligible for overtime. This position is eligible for standard company benefits.

This position is required to maintain a structured hybrid work schedule based out of King of Prussia, Pennsylvania, a suburb of Philadelphia. This hybrid schedule, which includes work done in the King of Prussia Office as well as your Home Office will be determined by your supervisor.

The position requires some domestic travel.

Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.

This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

This position is reviewed annually.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.

Lilly Pulitzer® participates in E-Verify. Details in English and Spanish . Right to Work Statement in English and Spanish

If you need assistance and / or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department.

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